Rohit Pun
Bexley,NSW
Summary
I am currently getting a master's degree in business to immerse myself in the complexities of global hotel leadership despite a varied range of hands-on experience in the front office and food and beverage departments. I am effectively able to incorporate academic knowledge with industry experience because I bachelor's degree in hospitality management and have a solid foundation in hospitality. My expertise includes customer service, data entering, and logistics, and I believe I can grow in an environment that values originality and teamwork. Hardworking Food and Beverage Attendant well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
Four Seasons Sydney
Circular Quay, NSW
02.2024 - Current
- Set up and break down banquet spaces, including arranging tables, chairs, linens, and decorations, ensuring timely execution and adherence to event specifications.
- Provided attentive service to guests during events, including taking orders, delivering meals, and refilling beverages promptly, resulting in high guest satisfaction ratings.
- Demonstrated strong communication skills in addressing guest inquiries, accommodating special requests, and resolving concerns to ensure a positive guest experience.
- Maintained cleanliness and orderliness of banquet spaces throughout events, including clearing tables, disposing of trash, and adhering to sanitation standards.
- Collaborated effectively with team members, including chefs, servers, and event coordinators, to coordinate event logistics and ensure smooth operations.
Food and Beverage Attendant
Swissotel Sydney
Sydney
05.2022 - 02.2024
- Provide excellent Customer service by being attentive and mindful of the guest and addressing guest queries
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Prepare and present the bill to the guest
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Along with proper posting of bills into the system
- Handling cash transactions and providing change
- Deliver room service orders, deliver welcome amenities, and handle guest requests
- Clearing and setting up the table and allocating the guest to their table
- Working with team members, ensuring effective flow of communication to avoid mistakes and guest dissatisfaction.
Room attendant
Meriton Suites
02.2022 - 05.2022
- Thoroughly cleaned guest rooms according to the hotel standards
- Restocking guest amenities such as shower gel
- Empty trash bins and replace bin liners
- Reporting the lost and found items.
Education
Master`s Degree Business in Global Hotel Leadership -
The Hotel School
01.2024
Bachelor`s degree Hotel Management -
International School of tourism and hotel management
01.2020
Skills
- Excel in the art of communication and create deep understanding with the guest
- Ensuring great customer service by providing customer satisfaction
- Able to work with people from various backgrounds and believe in teamwork to achieve set goals
- Cleaning Practices
- Team Coordination
- Customer Engagement
- Table Setting Arrangement
- Recipes And Menu Planning
Hobbies and Interests
- Keen interest in technology and keeping up to date with the latest innovations and trends in the field.
- Passionate about capturing moments into images
Timeline
Food and Beverage Attendant
Four Seasons Sydney
02.2024 - Current
Food and Beverage Attendant
Swissotel Sydney
05.2022 - 02.2024
Room attendant
Meriton Suites
02.2022 - 05.2022
Master`s Degree Business in Global Hotel Leadership -
The Hotel School
Bachelor`s degree Hotel Management -
International School of tourism and hotel management
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