April Brassey

• Accurately operated cash register to process customer payments.
• Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
• Followed all cleanliness and sanitation procedures.
• Assisted in managing inventory levels to minimize waste and ensure product freshness.
• Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
• Contributed ideas during staff meetings for ways to improve operational efficiency or enhance the customer experience.

Consistent seasonal work between June and September

• Developed relationships with clients to provide ongoing support and encouragement.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
• Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
• Participated in ongoing professional development seminars to enhance personal skiing ability and instructional skills.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
• Checked guests' identification before serving alcoholic beverages.

Atlantic group is a major catering/ events company, whom i have had the opportunity to consistently help throughout the years. My roles have differed from front of house staff, bar staff and back of house.

• Enforced strict safety protocols to protect personnel and equipment.
• Identified issues, analyzed information and provided solutions to problems.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.
• Developed strong organizational and communication skills through coursework and volunteer activities.