Tanya De Agostino
Long Forest,VIC
Summary
Proven leader in the hospitality sector, excelling in customer service management and operational efficiency. At Cafe Cento Venti, I spearheaded initiatives that significantly improved customer satisfaction and streamlined store operations. Skilled in food safety and team collaboration, my approach has consistently enhanced guest relations and operational outcomes.
Overview
28
28
years of professional experience
Work History
Cafe All Rounder
Urban Eatery
Derrimut
10.2021 - 02.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Assistant Manager
Cafe Cento Venti
120 Collins Street Melbourne
03.2004 - 04.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cafe Worker
Gravy Train
Gamon Street Yarraville
03.2002 - 03.2004
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Assistant Store Manager
The Reject Shop
Deer Park, VIC
02.1996 - 02.2002
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Footscray City College
Footscray, VIC12.1996
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Upselling strategies
- Guest Relations
- Wine Pairing Expertise
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multitasking
- Hospitality services
- Excellent Communication
- Cash Handling
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Staff Training
- Payment Processing
- Customer Service Management
- Phone and Email Etiquette
Timeline
Cafe All Rounder
Urban Eatery
10.2021 - 02.2024
Assistant Manager
Cafe Cento Venti
03.2004 - 04.2009
Cafe Worker
Gravy Train
03.2002 - 03.2004
Assistant Store Manager
The Reject Shop
02.1996 - 02.2002
High School Diploma -
Footscray City College