Aranya (Nanny) Sornchaipanya
Regents Park ,NSW
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Waitress & Bar&Cashier
Thai Riffic,Parramatta
Sydney , NSW
02.2018 - Current
- Trained new employees to perform duties.
- Greeted customers and provided menus.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Bussed tables as needed during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented food and beverages to guests at tables.
- Organized take-out orders efficiently according to customer requests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed basic math calculations when computing bills for customers' meals.
- Answered questions about menu items, ingredients, and pricing.
- Served food and beverages to patrons and confirmed complete orders.
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Identified needs of customers promptly and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Waitress
Holy Basil,Canley Vale
Sydney , NSW
09.2017 - 02.2018
- Explained menu items, describing ingredients and cooking methods upon request.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Bussed tables as needed during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Communicated daily specials to customers.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Marketing Management
Mercury Colleges
Sydney Skills
- Team building
- Point of sale (POS) system operations
- Cleaning and sanitizing
- Relationship management
- Customer service
Timeline
Waitress & Bar&Cashier
Thai Riffic,Parramatta
02.2018 - Current
Waitress
Holy Basil,Canley Vale
09.2017 - 02.2018
Some College (No Degree) - Marketing Management
Mercury Colleges