Aria Graham
Administration/ Customer Service Officer
Cashmere,Australia
Summary
I am a highly motivated, enthusiastic, person with a great work ethic. I commit to learning new roles/positions and gain any knowledge necessary, whilst completing every task to a high standard. I am skilled at multitasking and maintaining a strong attention to detail, can work under pressure and bring a great, strong attitude to a growing company. I endeavor to expand my knowledge and adapt to a great team environment that will benefit both a business and myself.
Overview
4
4
years of professional experience
Work History
Orders and Purchasing Officer
Superior Engineering
Burpengary , QLD
11.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
- Followed up with customers about resolved issues and completed warranty, incorrect supply and no supply orders to maintain high standards of customer service.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
Administration Officer
Wide Bay Water
Hervey Bay, QLD
04.2020 - 11.2020
- Handling cash, phone enquiries, daily cleaning, stock orders, ordering stock, handling cash, phone enquiries,
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
RECORDS ASSISTANT
FRASER COAST REGIONAL COUNCIL
Hervey Bay, QLD
11.2018 - 04.2020
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry and answering incoming calls as required.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Checked daily incoming paperwork and documents and made copies before filing.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Classified files based on source, type or other details.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Cert III - Business Administration
Protea College
12.2020
High School Graduate -
Urangan State High School
11.2017
Skills
- Data Entry and Maintenance
- Fast / Willing to Learn
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Call Transfers
- Inbound and Outbound Calling
- Telephone Management
- Patient and Empathetic
- Attention to Detail
- Efficient Precision
Timeline
Orders and Purchasing Officer
Superior Engineering
11.2020 - Current
Administration Officer
Wide Bay Water
04.2020 - 11.2020
RECORDS ASSISTANT
FRASER COAST REGIONAL COUNCIL
11.2018 - 04.2020
Cert III - Business Administration
Protea College
High School Graduate -
Urangan State High School
Similar Profiles
Riley BennettRiley Bennett
4x4 Parts Assembler at Superior Engineering4x4 Parts Assembler at Superior Engineering
Isabel OertelIsabel Oertel
Advocacy Intern at Citizens for a Safe and Clean Lake SuperiorAdvocacy Intern at Citizens for a Safe and Clean Lake Superior
CRUZ CLOUGHCRUZ CLOUGH
NFA TEAM LEAD at SUPERIOR OUTFITTERSNFA TEAM LEAD at SUPERIOR OUTFITTERS
Janelle MarshallJanelle Marshall
Data Entry Clerk at DHL ExpressData Entry Clerk at DHL Express
Paul BennettPaul Bennett
General Manager at Jet's PizzaGeneral Manager at Jet's Pizza