Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

NAELA FATEMA MAJED

Sydney

Summary

Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Improves policies, reduces waste and supports business needs with efficient, high-quality materials.

Overview

5
5
years of professional experience

Work History

Purchasing Officer / Transactional Officer

Sg Fleet
12.2022 - Current
  • Maintained complete documentation and records of all purchasing activities.
  • Assisting with Novated Lease agreements and plans accordingly.
  • Assisted with FBT year end closing in March and April
  • Liaising with Payroll officers in order ensuring the Novated Lease deduction is computed properly each payrun.
  • Gained basic payroll knowledge over the course of employment at SG fleet.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Computed and created purchase orders in MILES , IMS to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Administered project-based data entry assignments within database for accurate record-keeping.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Communicating with key stakeholders such as direct clients and dealers
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Preparing and send tax invoices
  • Filing and maintaining accurate records on business’s system
  • Reviewed order updates to identify best practices aligned with corporate goals.
  • Received Inbound and Outbound phone calls from store managers , staff and customers , creating work orders and purchase orders for customers .
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Associate

Goodman Fielder
12.2022 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Attention to detail
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Accurate, timely and efficient document preparation
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Customer focus

Database Administrator

MS Group Of Education
06.2019 - 08.2022
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Created and implemented database designs and data models.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Coordinated with project management staff on database development timelines and project scope.
  • Managed high volumes of data entry of invoices

Education

Master of Science - Enterprise Systems And Business Analytics

Federation University Australia ,
Australian Technical And Management College , NSW
07.2024

Master of Science - Statistics , Apploied Mathematics

Osmania University
Hyderabad
05.2019

Bachelor of Science - Computer Science , Statistics And Mathematics

Osmania University , Hyderabad
Telangana State , India
04.2017

Skills

  • Data Entry Documentation
  • Knowledge of Inventory Management Software or ERP (SAP)
  • CRM Software and MS Suite
  • FBT and Novated Lease knowledge
  • Basic payroll Knowledge
  • High-volume call centre environment
  • Purchase Order Management
  • Managing and processing invoices
  • Customer Acquisition
  • Inbound , Outbound Phone Calls
  • Strategic Negotiations
  • Strong Attention to Detail
  • Teamwork and Collaboration
  • Verbal and written communication skills with Typing Speed 38 wpm

Languages

English
Native or Bilingual
Hindi
Full Professional
Urdu
Native or Bilingual

Additional Information

KEY SKILLS SUMMARY Proficient in calculations involving Statistics, Superannuation and other Maths related analytical skills Analytical problem-solving skills developed over the years of study and great attention to detail. Excelled in the usage of MS Office Suite PERSONAL ATTRIBUTES Communication Skills Outstanding communication and written skills which have been demonstrated by achieving 7.5 OUT OF 9 Points in IELTS

  • Have been working in customer service and admin roles for more than 3 years now and it has helped me learn and improve immensely.
  • Time Management Skills Life in the university has taught me this skill. Working part time within the given time and without procrastination has been inculcated in me Ability to work and make sure SLA’s are met and meeting client’s expectations
  • Zeal to achieve and trustworthy I have an unquenchable thirst to achieve learn and grow more in terms of self-improvement.
  • Ability To work in a team and helping whenever required Ready to be able to work and blend in an environment and I have the zeal and I believe posses the potential to excel in any given environment.
  • Build Customer Loyalty . Deliver Fast and effective Resolutions. Learn, adapt and improvise per the requirements of the role which will in turn help my personal growth
  • Resilience and assertiveness. I have the ability to bounce back and thrive in the face of adversity, while being assertiveness by confidently expressing myself and setting boundaries respectfully.

Timeline

Customer Service Associate

Goodman Fielder
12.2022 - 12.2022

Purchasing Officer / Transactional Officer

Sg Fleet
12.2022 - Current

Database Administrator

MS Group Of Education
06.2019 - 08.2022

Master of Science - Enterprise Systems And Business Analytics

Federation University Australia ,

Master of Science - Statistics , Apploied Mathematics

Osmania University

Bachelor of Science - Computer Science , Statistics And Mathematics

Osmania University , Hyderabad
NAELA FATEMA MAJED