Ariya Bennett
Burpengary,QLD
Summary
Accomplished Laboratory Technician and Claims Manager with a proven track record at Boral and Suncorp Insurance, showcasing exceptional attention to detail and communication skills. Expert in maintaining accuracy and implementing quality control measures, significantly enhancing customer satisfaction and operational efficiency. Skilled in training associates and developing innovative laboratory methods, demonstrating a unique blend of technical proficiency and customer service excellence.
Overview
3
3
years of professional experience
Work History
Claims Manager
Suncorp Insurance
11.2024 - Current
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Maintained compliance with industry regulations during all stages of the claims process.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Researched claims and incident information to deliver solutions and resolve problems.
Laboratory Technician
Boral
06.2022 - 09.2024
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
- Collected and performed analytical testing on in-process product.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Participated in lab meetings and project presentations.
Laboratory Technician
Hy-Tec Concrete
05.2024 - 08.2024
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Trained new associates in laboratory procedures and standards.
- Participated in lab meetings and project presentations.
- Cooperated with other technicians to develop and test new protocols.
Education
Certificate II - Sampling And Measuring
Morayfield State High School
Morayfield, QLD10.2019
Skills
- Communication skills
- Customer service
- Attention to detail
- High level of accuracy
- Interpersonal and written communication
- Safety compliance
- Positive attitude
- Documentation and reporting
Timeline
Claims Manager
Suncorp Insurance
11.2024 - Current
Laboratory Technician
Hy-Tec Concrete
05.2024 - 08.2024
Laboratory Technician
Boral
06.2022 - 09.2024
Certificate II - Sampling And Measuring
Morayfield State High School