Artemis Sikalas
Gold Coast,Australia
Summary
Dynamic Venue Manager with a proven track record at The Star Gold Coast, driving revenue growth through strategic leadership and operational excellence. Skilled in customer relationship management and team empowerment, I excel in enhancing guest experiences and fostering collaboration across departments, ensuring compliance and continuous improvement in multi-venue operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Venue Manager of Casual Dining
The Star Gold Coast
04.2022 - Current
- Oversee operations for four casual dining venues, enhancing revenue and efficiency.
- Implemented safety protocols, ensuring compliance with regulations and standards.
- Collaborated with marketing teams to promote upcoming events and activities.
- Facilitated communication between departments, enhancing teamwork and efficiency.
- Led strategic initiatives to improve team performance and guest experiences.
- Drove revenue growth through targeted operational excellence across all locations.
- Analysed customer feedback to refine service strategies and improve guest experience.
- Supervised the selection, training, development, and evaluation of staff members.
- Designed plans to improve quality, process efficiency and cost control.
- Created positive culture to drive employee engagement and satisfaction.
- Worked closely with the culinary team to create unique menus that would appeal to customers.
- Supported our signature dining venues, Kiyomi and Cucina Vivo, for six months while the business was recruiting for a venue manager (2024-2025).
Higher Duties Director of Food and Beverage
The Star Gold Coast
11.2024 - 11.2024
- Assisted food and beverage operations across multiple venues at a premier entertainment resort.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Assisted marketing teams to develop promotional campaigns that increased sales volume.
Assistant Venue Manager Harvest Buffet & M&G Cafe
The Star Gold Coast
04.2021 - 04.2022
- Facilitated venue performance improvements and staff development initiatives.
- Managed inventory, team rosters, and ensured compliance with standards.
- Orchestrated daily operations and crafted staff schedules for optimal venue efficiency.
- Trained new staff members in policies, procedures, and customer service excellence.
- Collaborated with department heads to align operational goals with company objectives.
- Supervised team members on daily tasks; provided feedback and guidance when needed.
Restaurant Supervisor Casual Dining
The Star Gold Coast
10.2017 - 04.2021
- Supervised daily restaurant operations to maintain exceptional service quality and customer satisfaction.
- Facilitated training programs and mentored junior staff to enhance team capabilities.
- Ensured seamless coordination among team members for efficient service delivery.
- Coordinated staff schedules to optimize coverage during peak dining hours.
Education
Diploma of Business - Hospitality Management
Online Study
01.2017
Skills
- Strategic leadership in multi-venue operations
- Customer relationship management
- Effective communication
- Relationship building
- Inspirational management and team empowerment
- Operational planning and P&L management
- Expertise in venue development and launches
- Customer service and guest recovery strategies
- Commitment to continuous improvement
- Relationship building across business levels
- Proficiency in EOS, Oracle, and Microsoft Office Suite
- Staff management
- Problem-solving abilities
- Cross-functional team management
Certification
Responsible management of licensed venues (RMLV)
RSA and RSG certificates
WSET Level 1 Award in Wines
Volunteer Experience
Alumni mission trips: India, Thailand, and Burma (2013–2018)
Accomplishments
2022 finalist – ANZ Hotel and Hospitality Industry Awards
2022 Leadership Star Award nominee
2023 finalist – venue nominated at industry awards
2024 Finalist – Venue nominated at Industry Awards
Key team member in the pre-openings of three venues, including a 500-seat launch
References
References available upon request.
Timeline
Higher Duties Director of Food and Beverage
The Star Gold Coast
11.2024 - 11.2024
Venue Manager of Casual Dining
The Star Gold Coast
04.2022 - Current
Assistant Venue Manager Harvest Buffet & M&G Cafe
The Star Gold Coast
04.2021 - 04.2022
Restaurant Supervisor Casual Dining
The Star Gold Coast
10.2017 - 04.2021
Diploma of Business - Hospitality Management
Online Study
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