Arthur John Mascarenhas
Brisbane,Australia
Summary
Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Hardworking team player knowledgeable about dining operations and beverage services. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
7
7
years of professional experience
Work History
Fruit and Veg Team Member
Woolworths Supermarket
Brisbane City, QLD
02.2022 - Current
- Maintained a clean and organized work area throughout the shift.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Managing inventory and displaying goods according to the company’s high-quality standards.
- Providing face-to-face customer service, and sharing product knowledge while making personal recommendations and suggestive selling.
- Performing multiple tasks by working across different departments and fulfilling their requirements.
Food and Beverage Attendant
Sofitel Brisbane Central
Brisbane City, QLD
09.2022 - Current
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
Recruitment Consultant
Eximious Global Pvt Ltd
Ahmedabad
12.2020 - 06.2021
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Led recruitment efforts and training of new employees
- Worked in collaboration with recruitment personnel to ensure important roles were properly filled.
Airport Counter Staff
Saudi Arabian Airlines
Ahmedabad
08.2017 - 02.2018
- Provided top of the line customer service to all airport patrons
- Answered questions and concerns relating to travel and airport procedures
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and domestic packages
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates.
Sales Executive
Vibrant Holidays
Ahmedabad
01.2017 - 06.2017
- Worked to support the senior creative staff with day-to-day tasks
- Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.
Education
Master's in Tourism & Hospitality Management -
James Cook University
Brisbane, QLD10-2024
Bachelor's in Commerce -
National College of Commerce
Ahmedabad06-2020
Professional Certificate Course in Cabin Crew -
Aerostar Jet Training Academy
Ahmedabad09-2018
IATA Foundation in Travel & Tourism -
IATA
Ahmedabad06-2017
Skills
- Effective Time Management
- Microsoft Office
- Ability to Work in a Team
- Advanced Communication Skills
- Customer Service Skills
- Creative Problem Solving
- Food Safety Knowledge
- Beverage Preparation
- BOH
- Wine Knowledge
- Store Cleaning
- Order Processing
- Merchandise Display
- Point of Sale Systems
- Display Maintenance
- Store Maintenance
- Stock Replenishment
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Professional
Malayalam
Limited
Timeline
Food and Beverage Attendant
Sofitel Brisbane Central
09.2022 - Current
Fruit and Veg Team Member
Woolworths Supermarket
02.2022 - Current
Recruitment Consultant
Eximious Global Pvt Ltd
12.2020 - 06.2021
Airport Counter Staff
Saudi Arabian Airlines
08.2017 - 02.2018
Sales Executive
Vibrant Holidays
01.2017 - 06.2017
Master's in Tourism & Hospitality Management -
James Cook University
Bachelor's in Commerce -
National College of Commerce
Professional Certificate Course in Cabin Crew -
Aerostar Jet Training Academy
IATA Foundation in Travel & Tourism -
IATA
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