Aruna Hebballi
Tarneit,VIC
Summary
Dedicated and results-oriented individual with experience in delivering exceptional customer service. Proven track record of resolving customer issues promptly and ensuring a positive customer experience. Skilled in active listening and empathetic communication to understand and address customer needs. Strong team player with excellent interpersonal and problem-solving skills. Contributed to building lasting relationships and promoting brand loyalty. Eager to leverage my experience and skills to contribute to a high-performing team while delivering exceptional service and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Claims Consultant
TSA Group - IAG Property Insurgence campaign
Melbourne, Victoria
02.2024 - Current
- Assessed claims to ensure accuracy and completeness of documentation. Also Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
- Developed strategies for resolving disputes between insureds and third parties in a timely manner.
- Ensured that all payments were made within established time frames outlined in the policy agreement.
- Maintained accurate records of all claim activities in a centralized database system.
- Negotiated settlements with claimants in accordance with company guidelines.
- Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
- Provided guidance to customers regarding their coverage options and procedures for filing a claim.
- Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Sales Associate
MarketPlace Fresh
Narre Warren, VIC
01.2022 - 07.2023
- Answered an average of 15 incoming customer calls daily to answer product questions, refunds, online orders and delivery.
- Served as a cheerful and helpful cashier Developed strong customer relationships that resulted in a high rate of repeat regular customers.
- Performed financial transactions and Prevented long waits quickly in a fast-paced retail store environment for hassle-free customer experience.
- Maintained up to date knowledge of all retail sales and offers of the day.
- Worked well with other employees and listened carefully to directions from supervisors.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Private Tutor
Cognizance Educational Academy
Bangalore, Karnataka
03.2017 - 09.2018
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for tests.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Researched and recommended textbooks, software and other learning materials to complement tutoring.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
Teaching Staff Member
Intell E Source Tutorials
Bengaluru, Karnataka
01.2015 - 01.2016
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Graded and evaluated student assignments, papers and course work
Education
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
India06.2012
Skills
- Analytical Skills
- Compliance
- Critical Thinking
- Customer and service oriented
- Effective Communication
- Empathy
- Team Collaboration
- Technical proficiency
Accomplishments
- Acknowledgment for demonstrating a strong work ethic, dedication, and commitment to achieving both personal and team goals.
- Received positive feedback from customers for providing exceptional service and resolving issues promptly.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Kannada
Native/ Bilingual
Telugu
Professional
References
References available upon request.
Timeline
Claims Consultant
TSA Group - IAG Property Insurgence campaign
02.2024 - Current
Sales Associate
MarketPlace Fresh
01.2022 - 07.2023
Private Tutor
Cognizance Educational Academy
03.2017 - 09.2018
Teaching Staff Member
Intell E Source Tutorials
01.2015 - 01.2016
Bachelor of Engineering - Information Science
Visvesvaraya Technological University
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