Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Hi, I’m

Prudhvi Raj Pasupulati

Melbourne

Summary

Consummate Claims Associate knowledgeable in Home and Motor insurance coverage, policy terms, and conditions. A successful track record of advising customers on claims processes, negotiating settlements, and limiting risk exposure. Skilled at assessing claims data, making strategic recommendations, and assuring legal and regulatory compliance. Exceptional communication and problem-solving skills, with a strong emphasis on client happiness and achieving optimal results. A proactive team player who can perform well under pressure and maintain excellent relationships with customers, insurance companies, and legal professionals. In a dynamic and fast-paced environment, I seek to harness my knowledge to generate effective results for clients.

Overview

5
years of professional experience

Work History

TSA Group for IAG limited

Claims Consultant
02.2024 - Current

Job overview

  • Proficient in overseeing property and motor vehicles claims, with specialization in damage assessment, responsibility analysis, and settlement negotiation.
  • Improved claims processing efficiency by streamlining workflows and implementing best practices.
  • Reduced claim resolution time with thorough investigations and effective negotiation techniques.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Conducted comprehensive risk assessments to identify potential exposures and recommend appropriate coverage options.
  • Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.

Momentum Energy - Probe Group

Collections Agent
05.2023 - Current

Job overview


  • Debt Collection Achievements: Successfully managed overdue accounts, consistently meeting or exceeding collection targets.
  • Effective Negotiation: Utilized strong negotiation skills to secure mutually beneficial repayment agreements with customers.
  • Customer Relations: Maintained positive customer relations through clear communication and resolution of payment-related concerns.
  • Documentation and Compliance: Ensured accurate record-keeping of collection activities while adhering to legal and regulatory requirements.
  • Team Collaboration and Continuous Improvement: Collaborated with team members, actively participated in meetings, and pursued ongoing professional development for enhanced collection performance.

Commonwealth Bank

Customer Service Concierge
03.2023 - 05.2023

Job overview

  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.

Bed 'nd Bath

Warehouse Employee
03.2022 - 12.2022

Job overview

  • Performed inventory control, such as counting and stocking merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.

Amazon India

Process Specialist- ROC RS
07.2021 - 02.2022

Job overview

  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.

Sitel India

Customer Claims Representative
09.2019 - 06.2020

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Education

Charles Sturt University
, Melbourne, VIC

Master of Science from Information Technology- Business Analysis
07.2023

St.peters Engineering College-JNTUH
, Hyderabad, India

Bachelor of Technology from Electrical, Electronics And Communications Engineering
08.2019

Skills

  • Data-Driven Solutions
  • Employee Performance Reviews
  • Building Customer Trust and Loyalty
  • Special Requests
  • Call Documentation
  • Issue and Complaint Resolution
  • Schedules and Timelines Planning
  • Claim Validity Determination
  • Expertise in Microsoft 365,CRM tools ,SQL ,MATLAB,Salesforce,C, C

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • EMBEDDED SYSTEMS- DC MOTOR SPEED CONTROL USING GSM
  • Implementation of speed control and monitoring System for a dc motor through gsm technology. The Implementation of this system is done using a sim, gsm ,Modem with at89c52 microcontroller.
  • The software Implementation is done by top view simulator using c-Language
  • EMBEDDED SYSTEMS: IoT BASED SOLDIER HEALTH & POSITION TRACKING SYSTEM
  • Implementation of IoT based health and position tracking device using gps and biomedical sensors. And implementing Wifi module to enable tracking. This is a basic life guarding system in low cost and high reliability.
  • was part of an internship program in ECIL , hyderabad, india.
  • Certified with ‘A’ in National Cadet Corps from 2013-2016
  • JCI Hyderabad-Non-governmental organisation (NGO)
  • Mission:To provide development opportunities that empower young people to create positive change.
  • joined JCI in 2016 as volunteer
  • elected as secretary of student JCI club in our college.
  • Street Cause - Street Cause is a Student-Run NGO that has different wings, namely Hyderabad Youth Assembly (HYA has a set of 11 goals which are to meet the necessity for the people), Street Cause Eforce (Deals with the environment), Street Cause Paw (Wellbeing of animals, mainly street dogs).

    •Joined as an HYA volunteer member in 2016

    •Elected as an Organising Director in 2017

    •Promoted as an Executive member for Street Cause Eforce in 2018.




Additional Information

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative Developer with proficiency in monitoring software performance tests and revising programs for corrections. First-rate critical thinking and organizational skills. Excellent understanding of basic development principles and programming for diverse operating systems. Hands-on Software Developer eager to collaborate with customers to find optimal solutions. Carefully customizes each product to user needs and budgets. Provides reliably actionable code and software assets for customers and internal data libraries.

Languages

English
Full Professional
Telugu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Claims Consultant

TSA Group for IAG limited
02.2024 - Current

Collections Agent

Momentum Energy - Probe Group
05.2023 - Current

Customer Service Concierge

Commonwealth Bank
03.2023 - 05.2023

Warehouse Employee

Bed 'nd Bath
03.2022 - 12.2022

Process Specialist- ROC RS

Amazon India
07.2021 - 02.2022

Customer Claims Representative

Sitel India
09.2019 - 06.2020

Charles Sturt University

Master of Science from Information Technology- Business Analysis

St.peters Engineering College-JNTUH

Bachelor of Technology from Electrical, Electronics And Communications Engineering
Prudhvi Raj Pasupulati