Sara Katiraei
Mill,Australia
Summary
A highly motivated professional with more than five years’ experience in administration support and teaching in medium-sized environments. Skills included dealing with internal and external customers, maintaining a database, delivering reports to management, providing information, handling complaints, ability to build supportive relationships with students, and capable of operating on a tight schedule.
Overview
11
11
years of professional experience
Work History
Claim Consultant
TSA group-IAG Member
12.2021 - Current
- Answering inbound calls and making outbound calls to customers, managing claims, providing customer service, and helping new consultants.
Administrative assistant/Volunteering
Ames Australia
07.2019 - Current
- Entering data, performing admin duties, uploading data, and scheduling interviews.
Childcare Educator
Melbourne leading Nanny Agency
02.2019 - Current
- Taking care of children, working on their abilities, educating them on emotions, and following suitable patterns for their routines.
Administrative assistant/ part time
Sepahan Forge Company
Isfahan, Iran
01.2016 - 01.2019
- Reception duties, interviewing candidates, preparing documents, and coordinating events.
English lecturer
Falavarjan University
Isfahan, Iran
01.2014 - 01.2019
- Uploading results, liaising with students, developing reports, and making lesson plans.
English Teacher
Ravesh Bartar English Institute
Isfahan, Iran
- Data entry of results, daily reports, establishing relationships with pupils, and using various teaching methods.
Education
Student of Certificate IV in Human resources management -
Swinburne University
09.2024
Master’s Degree in Teaching English as a Foreign Language -
Isfahan University, Iran
05.2011
Bachelor Degree of English Translation -
Isfahan Azad University
05.2009
Skills
- Strong communication skills and proficient liaising with customers and students
- Proficiency to use MS Office Word, Excel, PowerPoint and demonstrated ability to learn new software quickly
- Organized and managed all standard duties and procedures in the administration
- Skilled in preparing high level documents, reports, and correspondence and in developing, updating and maintaining data files with high attention to details
- Time management and prioritization
- Maintained database and backup
- Worked independently and in team members
- Relationship Building
- Active Listening
- Complex Problem Solving
- Team Collaboration
- Claims Processing
- Customer service and support
Residency
Permanent resident of Australia
Hobbies and Interests
- Watching movies
- Reading books
- Cycling
References
Provided upon request
Timeline
Claim Consultant
TSA group-IAG Member
12.2021 - Current
Administrative assistant/Volunteering
Ames Australia
07.2019 - Current
Childcare Educator
Melbourne leading Nanny Agency
02.2019 - Current
Administrative assistant/ part time
Sepahan Forge Company
01.2016 - 01.2019
English lecturer
Falavarjan University
01.2014 - 01.2019
English Teacher
Ravesh Bartar English Institute
Student of Certificate IV in Human resources management -
Swinburne University
Master’s Degree in Teaching English as a Foreign Language -
Isfahan University, Iran
Bachelor Degree of English Translation -
Isfahan Azad University
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