Arwen Shepherd
Tailem Bend,SA
Summary
Driven retail professional with a proven track record at Foodland, excelling in customer engagement and merchandise display. Leveraged teamwork and collaboration to enhance shopping experiences, significantly boosting customer loyalty. Skilled in both store maintenance and effective communication, adept at creating inviting environments and fostering repeat business without relying on daily tasks or percentages. Skilled in working with fruit and vegetables aswell as other fresh food categories.
Overview
3
3
years of professional experience
Work History
Retail Employee
Foodland Grocery Store
Tailem Bend, SA
08.2023 - Current
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Worker
Foodland
Meningie, SA
06.2021 - 05.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Murray Bridge High School
Murray Bridge, SA12.2023
Skills
- Customer Engagement
- Merchandise Display
- Store maintenance
- Stock replenishment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multi-tasking strength
- Customer Service
- Flexible Schedule
Timeline
Retail Employee
Foodland Grocery Store
08.2023 - Current
Retail Worker
Foodland
06.2021 - 05.2023
Murray Bridge High School