Shivam Joon
Labrador,Australia
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front of house staff
Randhawa Indian Cuisine
08.2024 - 11.2024
- Cross-Cultural Communication - Assisted and engaged with customers from diverse backgrounds, ensuring a welcoming and inclusive dining experience
- High-Volume Service and Coordination - Managed front-end operations efficiently in a large, busy restaurant, coordinating with kitchen staff and handling customer requests smoothly
Front of house staff
Bennys American Burger
03.2024 - 08.2024
- Customer Service and Sales - Provided friendly and efficient service in a high-paced environment, handling customer orders, inquiries, and transactions with accuracy
- Multitasking and Teamwork - Managed multiple tasks, including taking orders, coordinating with kitchen staff, and ensuring customer satisfaction during peak hours
Front of house staff
Krish Indian
12.2023 - 02.2024
- Provided exceptional customer service by greeting and accommodating guests, managing reservations, and ensuring a positive dining experience
- Collaborated with team members to maintain cleanliness, coordinate food service, and resolve customer concerns promptly, fostering a cohesive work environment and achieving high levels of guest satisfaction
kitchen hand
Bollywood foodtruck
11.2023 - 12.2023
- Proficiently handled food preparation, cooking, and order assembly in a fast-paced food truck environment, ensuring quality and efficiency
- Maintained a clean workspace, adhered to food safety regulations, and collaborated with the team to deliver exceptional customer service
sales executive
ElitePro infra
03.2023 - 09.2023
- Conduct outbound calls to potential clients, effectively promoting and presenting upcoming residential and commercial projects in Gurugram
- Successfully generate leads and inquiries through persuasive communication, contributing to the firm's sales growth and revenue targets
House keeping
Double Tree by hilton
01.2022 - 07.2022
- Meticulously maintained cleanliness and order in guest rooms and common areas
- Delivered prompt and attentive housekeeping services to enhance overall guest satisfaction
Education
Masters - Business Analytics
Griffith University
02.2025
BBA - International Business
GD Goenka University
01.2023
commerce -
Delhi Public School
01.2020
Skills
- Management Skills
- Leadership skills
- Decision making
- Critical Thinking
- Networking
- Salesmanship
- Language skills
- Team collaboration
- Guest relations
- Stock management
- Problem-solving
- Time management
Awards
- 2020, Student Council: Sports Captain
- 2016, Gold Medal, State Boxing Championship
Languages
English
Hindi
Timeline
Front of house staff
Randhawa Indian Cuisine
08.2024 - 11.2024
Front of house staff
Bennys American Burger
03.2024 - 08.2024
Front of house staff
Krish Indian
12.2023 - 02.2024
kitchen hand
Bollywood foodtruck
11.2023 - 12.2023
sales executive
ElitePro infra
03.2023 - 09.2023
House keeping
Double Tree by hilton
01.2022 - 07.2022
BBA - International Business
GD Goenka University
commerce -
Delhi Public School
Masters - Business Analytics
Griffith University
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