Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Arya Patel

Mernda,VIC

Summary

I am a highly organised admin representative experienced in supporting clients by ensuring communication between specialists and clients through document management, scheduling, and confidential records handling, including being the first point of contact for a range of clients at TMC. Skilled in drafting clear summaries of clients' needs to maintain accuracy in fast-paced environments. Known for discretion, strong communication skills, and the ability to undertake multiple tasks while ensuring compliance and operational efficiency. Also experienced in uploading account documents and emails, researching on behalf of specialists and sending briefs to internal and external stakeholders. Eager to contribute an administrative assistant with through reliability, professionalism, and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Shift Leader

Lassi Waves
Epping, VIC
08.2025 - 02.2026
  • Trained new staff on operational procedures and food safety practices.
  • Managed inventory levels and restocked supplies as needed throughout shifts.
  • Conducted daily inspections of equipment and work areas for cleanliness and safety.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Customer Service Representative

TMC
Heidelberg, VIC
08.2024 - Current
  • Maintained accurate records of customer infromation in the database.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and escalating customer requests.

Education

Graduated High School -

Mernda Central College
Mernda, VIC
12-2023

Bachelors of Criminology - Criminoogy

Monash University
Clayton, VIC

Skills

  • Proficient in administrative software such as Noojee Telephones, Synergy, LEAP legal software, eBrief Ready and Clio
  • Customer service
  • Problem resolution
  • Communication skills
  • Customer support
  • Office administration
  • Process management
  • Schedule coordination
  • Flexible schedule

Timeline

Shift Leader

Lassi Waves
08.2025 - 02.2026

Customer Service Representative

TMC
08.2024 - Current

Graduated High School -

Mernda Central College

Bachelors of Criminology - Criminoogy

Monash University
Arya Patel