Summary
Overview
Work History
Education
Skills
Certification
Timeline
Availability
Generic
Asha Krautz.

Asha Krautz.

Wollongong

Summary

Adaptable and customer-focused professional with experience in hospitality, retail, and manufacturing. Skilled in customer service, sales, POS operation, and food and beverage service, with additional expertise in machine operation and production line work. RSA certified, reliable, and quick to learn, with strong communication skills and a proven ability to perform in fast-paced team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Server

Schnitz
04.2024 - Current
  • Delivered high-quality customer service, consistently meeting and exceeding daily sales and upselling targets (e.g., increasing add-on sales by up to 20%).
  • Operated POS system, managing cash and electronic transactions daily with zero discrepancies.
  • Trained in RSA, ensuring responsible alcohol service and compliance with regulations.
  • Prepared, assembled, and served food orders efficiently, reducing average customer wait times.
  • Managed opening and closing duties, including balancing tills, stock checks, and sanitation procedures.
  • Maintained high standards of cleanliness and organization, earning positive customer feedback and contributing to repeat business.

Packline Worker /Production Machine Operator

Mars Petcare Factory
12.2022 - 04.2025
  • Operated machinery to ensure efficient production flow.
  • Assisted in maintaining inventory levels and conducting quality checks.
  • Collaborated with team members to troubleshoot equipment issues promptly.
  • Followed safety protocols to minimize workplace hazards.
  • Operated and maintained production machinery, contributing to meeting daily output targets of units per shift.
  • Supported packaging and assembly line operations, ensuring 100% compliance with quality and safety standards.
  • Collaborated with team members to exceed production goals, achieving above target during peak periods.
  • Maintained a clean and hazard-free environment.
  • Assisted in facility maintenance (painting, cleaning).

Retail Sales Assistant

David Jones
05.2022 - 10.2023


  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Maintained in-depth product knowledge across multiple departments, enabling tailored customer recommendations.
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Maintained merchandise presentation standards, contributing to an organized and appealing store layout.
  • Collaborated with team members to execute promotional campaigns, driving increased foot traffic and sales.
  • Delivered exceptional customer service, achieving customer satisfaction scores above store average.
  • Consistently exceeded sales targets through effective upselling and cross-selling techniques (e.g., boosting add-on sales).
  • Handled stock management, replenishment, and visual merchandising to optimize sales floor presentation.
  • Accurately processed transactions, handling daily sales with zero discrepancies.
  • Adhered to store policies and loss prevention strategies, contributing to reduction in stock shrinkage.
  • Supported team collaboration and administrative tasks, ensuring smooth store operations.

Waitress /Event Hostess

The River Deck Café
10.2021 - 02.2022
  • Delivered exceptional customer service to enhance dining experience and build rapport with patrons.
  • Delivered professional front-of-house service, including maître d’ responsibilities and silver service training.
  • Greeted and seated customers, managing waitlists and table turnover to maximize occupancy during peak hours.
  • Handled POS transactions and cash handling with accuracy, processing daily revenue.
  • Achieved and exceeded sales targets through upselling food and beverages (e.g., increasing dessert and beverage add-ons).
  • Assisted with basic barista tasks, including pouring espresso shots and frothing milk.
  • Maintained food handling standards and cleanliness, ensuring a high level of compliance with health and safety guidelines.
  • Managed multiple tables efficiently, ensuring timely food and beverage service.
  • Collaborated with kitchen staff to guarantee accuracy in orders and maintain quality standards.
  • Trained new team members on restaurant procedures and customer interaction best practices.

Front of House Server

Valentine’s Bakery
04.2017 - 12.2021
  • Delivered efficient counter service and handled POS transactions accurately, processing daily sales.
  • Provided friendly, attentive customer service that contributed to strong repeat business and positive feedback.
  • Met and exceeded daily sales targets by upselling bakery products and beverages.
  • Handled food preparation and service while ensuring compliance with hygiene standards.
  • Maintained a clean and organized front-of-house environment, supporting smooth daily operations.

Education

Bachelor of Secondary Education - Health & Physical Education

University of Wollongong
03.2026

Skills

  • Customer service, sales, and upselling (consistently meeting targets)
  • POS operation, cash handling, and stock management
  • Food handling, table service (incl silver service), and basic barista skills
  • Retail product knowledge, visual merchandising, and loss prevention
  • Machine operation, packaging, and quality control in production environments
  • Workplace health, safety, and hygiene compliance (RSA certified)
  • Team collaboration, communication, and conflict resolution
  • Strong adaptability, reliability, and time management in fast-paced settings

Certification

  • Responsible Service of Alcohol (RSA).
  • Full NSW Drivers License.
  • Higher School Certificate (HSC).

Timeline

Front of House Server

Schnitz
04.2024 - Current

Packline Worker /Production Machine Operator

Mars Petcare Factory
12.2022 - 04.2025

Retail Sales Assistant

David Jones
05.2022 - 10.2023

Waitress /Event Hostess

The River Deck Café
10.2021 - 02.2022

Front of House Server

Valentine’s Bakery
04.2017 - 12.2021

Bachelor of Secondary Education - Health & Physical Education

University of Wollongong

Availability

  • Currently working 4 hours per week at Schnitz Wollongong (flexible roster).
  • Available immediately with no university commitments until March 2026.

Similar Profiles

CREATE PROFILE
Asha Krautz.