Ashana Boustani
Sydney,Australia
Summary
Dynamic and empathetic professional with extensive experience in customer service and reception management. Proven ability to maintain high service quality and composure under pressure, while effectively managing high-volume communication and appointment scheduling. Known for building strong client relationships and creating welcoming environments that foster trust and comfort.
Overview
3
3
years of professional experience
Work History
Club Manager
Anytime Fitness
06.2024 - Current
- Manage a busy reception area while greeting members and handling enquiries with warmth and professionalism.
- Handle a high volume of incoming calls, resolve issues, and direct enquiries appropriately.
- Maintain a clean, organised, welcoming front-of-house space for all visitors and staff.
- Support management with administrative tasks, documentation, filing, and appointment coordination.
- Communicate with empathy and care, especially when assisting members with concerns or personal challenges.
- Build rapport quickly through a calm, friendly, and polished approach.
Beauty Therapist / Front-Desk Support
Adorn Laser Clinic
03.2023 - 08.2023
- Welcomed clients, managed bookings, and handled all frontdesk communication.
- Provided empathetic, supportive service to clients experiencing personal or emotional concerns about their appearance or wellbeing.
- Maintained treatment rooms, reception, and waiting areas to a high standard at all times.
- Managed phone enquiries, emails, appointment reminders, and follow-ups.
- Processed payments and maintained accurate client documentation.
- Compassionate, well-presented, and highly organised receptionist with experience across customer service, front-desk operations, and high-volume communication environments.
- Skilled at creating warm first impressions, supporting busy teams, and helping clients feel comfortable - especially in sensitive or high-stress situations.
- Known for my calm, friendly manner, strong verbal communication skills, and ability to manage multiple tasks with professionalism.
- I'm genuinely drawn to environments where care, empathy, and high-quality service make a meaningful difference - making Law Partners an ideal fit.
All-Rounder / Barista
Parx Café
08.2022 - 03.2023
- Delivered warm and friendly customer service in a fast-paced environment.
- Managed high-volume interactions, enquiries, and customer requests with professionalism.
- Maintained a clean and welcoming service area at all times.
- Demonstrated composure under pressure, strong teamwork, and excellent communication.
Education
CERTIFICATE III IN BEAUTY SERVICES -
TAFE NSW
Bankstown01.2023
HIGH SCHOOL CERTIFICATE -
John Edmondson High School
Horningsea Park, NSW01.2021
Skills
- Customer service
- Reception management
- Appointment scheduling
- Customer relationship management
- High-volume communication
- Time management
- Organizational skills
- Documentation accuracy
- Service quality maintenance
- Composure under pressure
Timeline
Club Manager
Anytime Fitness
06.2024 - Current
Beauty Therapist / Front-Desk Support
Adorn Laser Clinic
03.2023 - 08.2023
All-Rounder / Barista
Parx Café
08.2022 - 03.2023
CERTIFICATE III IN BEAUTY SERVICES -
TAFE NSW
HIGH SCHOOL CERTIFICATE -
John Edmondson High School