Summary
Overview
Work History
Education
Skills
Internships Trainings
Websites
References
Timeline
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Ashish Gautam

Sydney,NSW

Summary

Business Analyst specializing in Business Intelligence, transforming data into actionable insights for strategic decision-making. Proven track record in developing comprehensive user stories and collaborating with stakeholders to define and prioritize business requirements. Experienced in sprint planning and agile methodologies, enhancing team workflows, and ensuring timely project delivery. Focused on optimizing business processes and fostering effective team collaboration for successful project outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative (Part-Time)

Coles Supermarket
Edgecliff
05.2023 - Current
  • Welcome and assist customers with a friendly and approachable demeanor, answering their questions and providing product information.
  • Address customer inquiries, concerns, and complaints promptly and professionally, ensuring customer satisfaction.
  • Collaborate with team members to restock shelves, maintain store cleanliness, and monitor inventory levels.
  • Bag items carefully to prevent damage and ensure a smooth shopping experience for customers.
  • Attend training sessions to stay updated on Coles' products, services, and customer service best practices.

IT Support Engineer

Sharanga Engineering Services
Lalitpur, Nepal
11.2022 - 02.2023
  • Provided comprehensive IT support to employees, resolving hardware and software issues, and delivering technical guidance.
  • Conducted regular system backups and implemented data security measures to protect sensitive engineering data.
  • Assisted in the setup and configuration of engineering workstations and software tools.
  • Collaborated with vendors to procure and maintain IT equipment and licenses.
  • Contributed to the development of IT policies and procedures, enhancing overall system reliability and security.

Project Support Team

E.K. Solutions Pvt. Ltd.
Lalitpur, Nepal
07.2022 - 10.2022
  • Supported the ICT Project Manager in the strategic planning, efficient execution, and successful closure of projects, while adhering to scope, timeline, and budget limitations.
  • Facilitated project tasks, such as arranging meetings, monitoring project milestones, and facilitating communication among team members.
  • Managed project records meticulously to guarantee their precision and comprehensiveness, facilitating audit trails and reporting requirements.
  • Participated in identifying potential project risks and devising strategies to mitigate them, thereby minimizing project interruptions.
  • Engaged in cooperative efforts with external vendors and stakeholders to ensure the seamless implementation of projects.

Education

Masters - Applied Information Technology

Victoria University
Sydney
05-2025

Bachelor's - Computer Engineering

Tribhuvan University
Kathmandu, Nepal
01.2022

Skills

  • Stakeholder engagement
  • Business analysis
  • Project management
  • Jira and Confluence
  • Microsoft Project and Excel
  • Power BI
  • Database management
  • SQL proficiency
  • Agile methodologies
  • Sprint planning
  • Data analysis
  • Problem-solving skills
  • Change management
  • Quantitative analysis
  • Microsoft SharePoint
  • SWOT analysis
  • ERP systems
  • Teamwork and collaboration
  • Documentation management
  • Microsoft Dynamics

Internships Trainings

Business Analyst Bootcamp - 10 weeks 

Education Centre of Australia (ECA), ID: CH210524_10,  05/24 -  07/24 

  • Learned how to engage stakeholders to understand their needs effectively
  • Crafted clear and concise user stories to capture functional requirements
  • Ensured alignment of user stories between business goals and technical execution
  • Gained proficiency in using JIRA for project tracking, sprint planning, and managing backlogs, which enhances team collaboration and transparency
  • I understood the principles of Agile and how to apply them in project management

Websites

References

References available upon request.

Timeline

Customer Service Representative (Part-Time)

Coles Supermarket
05.2023 - Current

IT Support Engineer

Sharanga Engineering Services
11.2022 - 02.2023

Project Support Team

E.K. Solutions Pvt. Ltd.
07.2022 - 10.2022

Masters - Applied Information Technology

Victoria University

Bachelor's - Computer Engineering

Tribhuvan University

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Ashish Gautam