Ashish Narula

• Assisted in resolving client issues related to taxation services promptly.
• Maintained accurate records of client interactions and service requests diligently.
• Provided floor support to new staff on service delivery protocols.
• Resolved client inquiries regarding superannuation over the phone, ensuring clarity and satisfaction.
• Guided clients in processing their SGC statements over the phone, providing accurate advice based on ATO website guidelines.
• Executed the processing of deceased notifications following client-submitted documentation.
• Supported colleagues by addressing their concerns, enhancing team cohesion and efficiency.
• Maintained positive working relationship with fellow staff and management.
• Routed client inquiries to designated areas, achieving timely problem resolution.

• Trained staff on software tools for digital printing and design preparation.
• Supervised prepress operations for efficient workflow and quality control.
• Managed file preparation processes, ensuring proper formats and specifications.
• Assisted in troubleshooting equipment issues to minimize downtime in production.
• Implemented best practices for color management and quality assurance procedures.
• Communicated with clients to clarify design requirements and project expectations.
• Supervised a staff of press operators and other personnel in the Prepress Department.
• Performed various types of graphic design tasks using Adobe Creative Suite applications when needed.
• Developed workflow processes for efficient job completion and cost reduction.

Served in India's leading telecommunication industries like Tata Teleservices and

HFCL in Billing and Collection of debts department and performed following

duties :

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.
• Collected and arranged financial information and entered details into financial management system.
• Built and maintained databases for forecasting future financial performance.
• Presented "what if" scenarios for budget assumptions and forecasting strategies.
• Supervised staff of collectors, monitoring phone calls and letters.