Ashlea Fox
Geelong
Summary
Friendly customer service professional offering four years of superior service in hospitality. Strong knowledge and drive for cultivating guest loyalty and satisfaction. Looking for position in hospitality industry focused on providing exceptional service.
Overview
3
3
years of professional experience
Work History
Domestic Cleaner
Absolute Domestics
Geelong Outer Region
01.2024 - Current
- Enhance appearance of homes by performing deep-cleaning tasks
- Accommodate special requests from clients, tailoring cleaning services to their specific needs
- Develop strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards
- Use chemicals by following safety protocols and procedures to avoid burns and injuries
- Maintain confidentiality and respect clients' privacy
- Work independently, managing my own schedule
- Working efficiently and maximizing my time
- Maintain consistent schedule for regular clients, working efficiently and adhering to delegated time frames
Waitress
Telegraph Hotel
Geelong West
12.2023 - Current
- Collaborate with team members to consistently provide efficient service
- Increase repeat business by establishing and maintaining relationships with customers and providing memorable dining experiences
- Handle high-pressure situations with composure, maintaining excellent service standards during busy shifts.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Upsell specials, appetizers, drinks and desserts to increase restaurant profits
- Manage cash transactions accurately
- Provide recommendations and answer questions about menu items
- Handle customer complaints or concerns with professionalism and compassion
- Maintain a clean and organized workspace
- Set up tables and dining areas as needed
Front of House Staff Member
The Mex
Ocean Grove
10.2021 - 03.2024
- Resolved customer complaints quickly while maintaining professionalism under pressure situations
- Processed customer payments, managed bookings, pick ups and deliveries
- Greeted, seated, and took customers orders
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment
- Assisted with menu recommendations and knowledgeably answering questions about food preparation and ingredients
- Handled special requests and accommodated individual needs
- Trained new staff in front-of-house procedures, customer relations, and waitressing
- Tended the bar and made a range of drinks including cocktails
- Verified ID for alcoholic beverages
- Communicated effectively with customers, and bar and kitchen staff
- Ensured satisfaction with food service and quality
Crew Team Member
Guzman Y Gomez
Mildura, VIC
12.2020 - 05.2021
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Accelerated food preparation processes by efficiently assembling orders according to established guidelines
- Trained new team members on procedures, customer service, and sales techniques
- Became familiar with products to answer questions and make suggestions
- Supported management in implementing new policies or promotions, helping drive business growth
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities
- Resolved customer complaints quickly and professionally, ensuring repeat patronage
- Operated register, prepped food, assembled orders
- Delegated tasks and supervised the team during supervisor training
- Opened and closed the store
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times
Education
Bachelor of Science - Psychology
Deakin University
Geelong, VIC 04.2001 -
Skills
Adaptability and flexibility
Reliability and punctuality
Multitasking Abilities
Continuous Improvement
Problem-solving aptitude
Team Support and Collaboration
Excellent Communication
Efficiency under pressure
Adaptability and flexibility
Timeline
Domestic Cleaner
Absolute Domestics
01.2024 - Current
Waitress
Telegraph Hotel
12.2023 - Current
Front of House Staff Member
The Mex
10.2021 - 03.2024
Crew Team Member
Guzman Y Gomez
12.2020 - 05.2021
Bachelor of Science - Psychology
Deakin University
04.2001 -