Ashlee Della Franca
BIBRA LAKE
Summary
Highly motivated administrative and support professional with over four years’ experience in the disability and health sector. Skilled in documentation, records management, and maintaining confidentiality when handling sensitive client information. Recognised for strong organisational ability, data accuracy, and customer service within fast-paced environments. Seeking to apply these skills in a clerical capacity within the Health Information Management Service at Fiona Stanley Hospital, contributing to the efficient and secure management of patient information.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker / Lead Support
Rocky Bay
03.2017 - Current
- Maintain accurate and confidential client records in line with privacy and data protection policies.
- Perform administrative tasks including documentation, reporting, staff coordination, and communication with service providers.
- Support the Team Leader in scheduling, completing paperwork, and managing day-to-day operational requirements.
- Uphold professional standards of confidentiality and information security when managing sensitive client data.
- Deliver person-centred service to clients and families, ensuring compliance with care plans and organisational procedures.
- Assist with training and mentoring new team members as part of the Emerging Leaders Program.
- Key Achievements:
- Successfully maintained precise client documentation contributing to audit compliance.
- Recognised for reliability, confidentiality, and professionalism within multidisciplinary teams.
- Developed strong clerical and coordination skills transferable to health administration roles.
Customer Service Assistant
Rigters Supa IGA
10.2013 - 02.2016
- Delivered exceptional customer service in a busy retail environment.
- Managed cash handling, point-of-sale transactions, and inventory tasks.
- Developed communication, accuracy, and teamwork skills applicable to administrative roles.
Education
Certificate III - Individual Support (Disability)
AQF
08-2021
Bachelor - Social Work
Curtin University of Technology
01.2019
Western Australian Certificate of Education - undefined
Nagle Catholic College
01.2015
Skills
- Administrative support & records management
- Accurate data entry and retrieval
- Maintaining confidentiality and compliance with privacy standards
- Customer service and communication
- Organisation and time management
- Team collaboration and independent work
- Proficiency in Microsoft Office and data systems
- Attention to detail and accuracy under pressure
Certification
- Provide First Aid (Current)
- National Police Clearance (Current)
- Working With Children Check (Requires Renewal)
- NDIS Worker Screening (Current)
- C-Class Driver's Licence (Current)
- Manual Handling and Hoist Training
- Medication, Midazolam & PEG Training
- Food Safety & Safeguarding Training
- Risk Management & Swallowing Safety Training
- Understanding Dementia Workshop
- Microsoft Excel and Office Suite (Proficient)
- Emerging Leaders Program Graduate
Timeline
Disability Support Worker / Lead Support
Rocky Bay
03.2017 - Current
Customer Service Assistant
Rigters Supa IGA
10.2013 - 02.2016
Western Australian Certificate of Education - undefined
Nagle Catholic College
Certificate III - Individual Support (Disability)
AQF
Bachelor - Social Work
Curtin University of Technology
Professional Attributes
- Reliable, punctual, and self-motivated
- Patient, empathetic, and professional in all interactions
- Strong ethical standards and confidentiality awareness
- Excellent communication and interpersonal skills
- Organised and detail-focused with initiative to improve processes