Ashleigh Mutzelburg
Augustine Heights,Australia
Summary
Customer Service Officer at Airtrain, with a background in enhancing customer satisfaction and service operations across multiple roles. Skilled in problem-solving, time management, and teamwork, consistently achieving high customer feedback scores through innovative service strategies. Demonstrates leadership in training teams, implementing best practices, and integrating new technologies to boost service standards and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Airtrain
Brisbane
06.2023 - Current
- Assist passengers with inquiries, ticketing, and boarding processes, ensuring a smooth travel experience
- Resolve customer issues promptly, achieving high satisfaction rates and positive feedback
- Coordinate with team members to manage daily operations efficiently, maintaining punctuality and service quality
- Analyze customer feedback to identify areas for improvement, contributing to service enhancements
- Boost customer satisfaction through rapid resolution of travel concerns
- Pioneered new approaches to customer interaction, setting a benchmark for service excellence in travel
- Monitored and adjusted service delivery standards, ensuring compliance with industry best practices
- Implemented feedback analysis techniques to elevate service standards
- Introduced innovative customer service strategies, leading to a model of excellence
- Trained new staff on customer service protocols, improving team efficiency
Senior Hairdresser
Atchara Salons By RMV
Toowoomba
11.2021 - 06.2023
- Assisted senior stylists with consultations and styling, boosting customer satisfaction and salon reputation
- Managed appointment scheduling, enhancing salon efficiency and client flow
- Performed hair treatments and maintenance, ensuring high hygiene standards and client care
- Supported team in daily operations, fostering a collaborative and productive environment
- Processed cash and EFTPOS payments, maintaining accurate financial records
- Blow-dried and styled hair using GHD tools
- Elevated salon standards by innovating styling techniques and client interactions
- Ensured precision in client bookings and financial transactions to optimize operations
- Enhanced team dynamics by providing ongoing support and feedback to peers
- Led a team of 2 hairdressers, improving client satisfaction with advanced styling techniques
- Mentored junior stylists, enhancing team skills and service quality
- Introduced eco-friendly hair products, elevating brand reputation
- Developed a unique color-blending technique, boosting stylist creativity
- Refined hairdressing protocols, significantly reducing appointment times
- Implemented a digital booking system, reducing client wait times
- Analyzed client feedback to tailor services, improving satisfaction rates
- Performed hair treatments and maintenance, ensuring high hygiene standards and client care
- Supported team in daily operations, fostering a collaborative and productive environment
- Processed cash and EFTPOS payments, maintaining accurate financial records
Hairdressing Apprentice
Oscar Oscar Salons
Brisbane
01.2019 - 11.2021
Education
Certificate III - Childcare & Early Education
TAFE QLD
QLDCertificate III - Hairdressing
TAFE QLD
QLD02.2022
Grade 12 - Queensland Certificate of Education
Faith Lutheran College Plainland
Plainland11.2018
Certificate II - Salon Assistant
The Bremer institute of TAFE
Bundamba11.2018
Skills
- Time management
- Customer service
- Teamwork
- Problem solving
- First Aid & CPR qualified
- Organised
References
- Abbey Moulton, Atchara Salons, 0448145326
- Alex Halsey, Oscar Oscar, 0407713228
- Robert Moore, Atchara Salons, robbiieehair@gmail.com
Personal Information
Age: 23
Certification
First Aid & CPR
Timeline
Customer Service Officer
Airtrain
06.2023 - Current
Senior Hairdresser
Atchara Salons By RMV
11.2021 - 06.2023
Hairdressing Apprentice
Oscar Oscar Salons
01.2019 - 11.2021
Grade 12 - Queensland Certificate of Education
Faith Lutheran College Plainland
Certificate II - Salon Assistant
The Bremer institute of TAFE
Certificate III - Childcare & Early Education
TAFE QLD
Certificate III - Hairdressing
TAFE QLD