S M Nurus Safa
Punchbowl,NSW
Summary
Skilled Customer Service Officer specializing in Banking and Businesses with overall Seven years of experience at United Commercial Bank PLC along with a Super Shop in Bangladesh. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement, I have an unwavering commitment to customer service, with the ability to build productive relationships and win customer loyalty. I am efficiency-driven, organized with a team-oriented mentality, very hard working and dedicated to business goals and sales excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
in Financial Institution & Offshore Banking Unit, United Commercial Bank Plc.
02.2018 - 02.2024
- Supervising day-to-day operations of the branch, including customer service, transactions, and account management.
- Monitoring and managing the branch's remittance performance. Building and maintaining relationships with customers, addressing their concerns, and ensuring high levels of satisfaction.
- Handling escalated customer issues or complaints via face to face, over the phone and email effectively and resolving any issues with customer satisfactory.
Administrative Asst. Manager(Per-Time Employment),
at Agora Super Shop
04.2015 - 01.2018
- Manage day-to-day operations of the super shop, including opening and closing procedures.
- Maintain cleanliness and organization throughout the store to enhance the shopping experience.
- Managing inventory and maintaining cash counter for day to day operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Masters in - Business Analytics
Victoria University
Sydney, NSW02-2024
Bachelor of Science - Electrical And Electronic Engineering
American International University-Bangladesh
Dhaka, Bangladesh09-2017
Skills
- Customer service
- Public Relations
- Hard Working
- Fast Adaptability
- Team Worker
- Time Management
- Effective Communication
- Time Management
- Service-focused
Certification
- Has been awarded and certified on successful completion of the Foundation Training Course as a customer service officer organized by UCB Learning & Development Centre.
- Has been certified on successful completion of the workshop on MS Office Excellence organized by UCB Learning & Development Centre.
- Has Succeeded and certified ICON: Communication Excellence Program on Completion of 9 hrs & 40 mins Learning path organized by UCB Learning & Development Centre.
Timeline
Customer Service Officer
in Financial Institution & Offshore Banking Unit, United Commercial Bank Plc.
02.2018 - 02.2024
Administrative Asst. Manager(Per-Time Employment),
at Agora Super Shop
04.2015 - 01.2018
Masters in - Business Analytics
Victoria University
Bachelor of Science - Electrical And Electronic Engineering
American International University-Bangladesh
- Has been awarded and certified on successful completion of the Foundation Training Course as a customer service officer organized by UCB Learning & Development Centre.
- Has been certified on successful completion of the workshop on MS Office Excellence organized by UCB Learning & Development Centre.
- Has Succeeded and certified ICON: Communication Excellence Program on Completion of 9 hrs & 40 mins Learning path organized by UCB Learning & Development Centre.
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