Summary
Overview
Work History
Education
Skills
Timeline
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Assiya Ali

Melbourne,Victoria

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Dental Nurse/Receptionist

Yarra Street Dental Clinic
02.2023 - Current
  • Worked chairside assisting family dentists with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment.
  • Gained experience in exposing and processing X-rays; assisting with fabricating crowns, taking impressions, trimming models and preparing orthodontic equipment, extractions, impactions, fillings, implants, local anesthesia, suture placements/removals and biopsies.
  • Answered phone calls promptly, make appointments for patients, keep records of patients' treatments and send out reminders for routine dental check-up, prepare accounts and collect payments.

FOH

Lost Sheep Cafe
09.2024 - 03.2025
  • Prepare and serve high-quality coffee drinks, including espresso, cappuccinos, lattes, and other specialty beverages, ensuring consistency and customer satisfaction.
  • Plate and serve food items, ensuring presentation meets café standards and dietary requirements for residents.
  • Take orders from residents and visitors, providing friendly and efficient service while accommodating special dietary needs and preferences.
  • Work collaboratively with other team members to ensure efficient café operations during peak hours.

Customer Service Assistant

Target Australia
04.2021 - 12.2023
  • Cleaned and organized counters, tables, and clothing racks to maintain a neat and inviting store environment.
  • Tagged and restocked items on the sales floor, ensuring merchandise availability for customers.
  • Assisted customers with trying on or fitting merchandise, providing helpful and friendly service.
  • Packaged and processed online orders as well as ‘click + collects’ efficiently and accurately, ensuring a positive experience for customers.

Bakehouse Sales Assistant

Watsonia Bakehouse
06.2022 - 02.2023
  • Handled cash and processed EFTPOS payments for customers, operating the register with accuracy and efficiency.
  • Regularly restocked items that had sold out, maintaining a well-stocked and organized store.
  • Prepared food items such as sandwiches, sausage rolls and meat pies, assorted tarts and donuts, decorated biscuits, decorated small cakes and sliced bread, following all sanitary food handling processes.
  • Operated coffee equipment, such as espresso machines and grinders, ensuring proper maintenance and cleanliness; managed inventory of coffee beans, syrups, and other supplies, ensuring availability for daily operations.
  • Prepared and served high-quality espresso-based beverages, following recipes and customer preferences.

Education

VCE completion -

Viewbank College
11.2022

Skills

  • Time management and organizational Skills
  • Food Safety and Handling training
  • Excellent communication skills
  • Multilingual
  • Computer skills
  • Serving Experience
  • Embraces team work with a positive mindset
  • Quick adaptability to new environments

Timeline

FOH

Lost Sheep Cafe
09.2024 - 03.2025

Dental Nurse/Receptionist

Yarra Street Dental Clinic
02.2023 - Current

Bakehouse Sales Assistant

Watsonia Bakehouse
06.2022 - 02.2023

Customer Service Assistant

Target Australia
04.2021 - 12.2023

VCE completion -

Viewbank College

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Assiya Ali