Summary
Overview
Work History
Education
Skills
Timeline
Generic

Astro Francis

Perth

Summary

Driven by strategic thinking and customer empathy, I excelled at HBF, where I enhance service delivery through effective problem-solving and performance tracking. My ability to foster strong relationships and collaborate across teams boosted customer satisfaction, showcasing my commitment to results and proficiency in both hard and soft skills.

Overview

4
4
years of professional experience

Work History

Member Experience Consultant

HBF
Perth, WA
04.2022 - Current
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Identified and reported on utilization patterns to enhance quality of service delivery.
  • Worked with internal matrix partners to triage issues and submit work requests.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.

Customer Service Assistant

Probe
Perth
06.2020 - 04.2022


  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Education

Associate of Arts - Fashion Design

North Metropolitan TAFE
Perth, WA
11.2017

Skills

Strategic Thinking

Design thinking

Visual storytelling

Customer Empathy

Performance Tracking

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Timeline

Member Experience Consultant

HBF
04.2022 - Current

Customer Service Assistant

Probe
06.2020 - 04.2022

Associate of Arts - Fashion Design

North Metropolitan TAFE
Astro Francis
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