Aswin Kumar Sudhir
Sturt,SA
Summary
To work in challenging situations and environments to enable me to use my knowledge at the best of its level and like to grow, learn, and contribute constantly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Console Operator
OTR
04.2023 - Current
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
Application Support Analyst
Accenture
06.2021 - 01.2023
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
Education
Masters of Information Technology -
Flinder's University
11.2024
B.Tech - Information Technology
Anna University
05-2021
12th Grade -
Velammal Matric Hr Sec School
04.2017
Skills
- Help desk support
- IT asset management
- Customer-facing presentation skills
- Teamwork and collaboration
- Problem-solving
- Customer service
- Customer support
- Data entry
- Cross-functional collaboration
Certification
- Salesforce Certified Administrator, 01/01/22 - Present
- Salesforce Certified App Builder, 05/01/22 - Present
Positions of Responsibility
- Mentor at Youth Development Program
- Sports Captain at University
- Student Council Member at University
Timeline
Console Operator
OTR
04.2023 - Current
Application Support Analyst
Accenture
06.2021 - 01.2023
B.Tech - Information Technology
Anna University
12th Grade -
Velammal Matric Hr Sec School
Masters of Information Technology -
Flinder's University
Similar Profiles
Sarthak JainSarthak Jain
Console Operator at OTRConsole Operator at OTR
Nathan KiddNathan Kidd
Assistant Manager at OTRAssistant Manager at OTR
RAHUL JANGIDRAHUL JANGID
Team Member at OTRTeam Member at OTR
Prajwol TiwariPrajwol Tiwari
Enrolled Nurse at Pop Up HealthEnrolled Nurse at Pop Up Health
Abhilash AntonyAbhilash Antony
QA/QC INSPECTOR (WELDING & PAINTING) at AL SAGHYIR BOILERS & PRESSURE VESSELS FACTORY CO. (LTD)QA/QC INSPECTOR (WELDING & PAINTING) at AL SAGHYIR BOILERS & PRESSURE VESSELS FACTORY CO. (LTD)