Lakshmi Himaja Doppalapudi
MORWELL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Console Operator
BP Fuel Station
12.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Developed and tested software solutions to meet customer needs.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Optimized resource utilization by effectively managing equipment usage during peak hours and periods of high demand.
Customer Support Specialist
Big Bazar
06.2023 - Current
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Programmer Analyst
I Staffing Solutions
09.2022 - 04.2023
- Approved engineering and project scope documents prior to delivery.
- Enhanced interfaces to promote better functionality for users.
- Improved software efficiency by creating automated scripts and tools.
- Documented program development and revisions to maintain records.
- Improved systems with addition of new features and infrastructure.
Analyst
Teleperformance
03.2022 - 08.2022
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed budget analysis to control expenditures and predict future budget needs.
Catalog Analyst
Amazon
06.2021 - 03.2022
- Created and managed project plans, timelines and budgets.
- Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Devised and implemented processes and procedures to streamline operations.
- Enhanced interfaces to promote better functionality for users.
GIS Trainee
We-do-it Pvt Ltd
02.2020 - 03.2021
- Conducted field visits for accurate data collection, ensuring high-quality outcomes in project deliverables.
- Managed GIS databases and modified parameters for different needs.
- Collaborated with multi-disciplinary teams for efficient project completion, integrating spatial analysis and mapping skills.
- Created visually appealing cartographic products tailored to specific client needs and requirements.
- Increased team productivity by providing GIS training and support to colleagues.
Education
Bacherlors of Technology - Electronics And Communications Engineering
Jawharlal Nehru Technological University
Guntur03.2019
High School Diploma -
Sri Chaitanya Junior College
Guntur04.2015
Secondary Education - State
Bhashyam
Guntur04.2013
Skills
- Database Management System Software
- Usability Testing
- Ticket Queue Management
- Security Monitoring
- Team Collaboration
- Work Planning and Prioritization
- File Maintenance
- Remote Support
- Software Maintenance
- Data Entry
- Attention to Detail
- Decision-Making
- Customer Service
- File Transfers
- Help Desk Support
- Multitasking and Organization
- System onboarding
Timeline
Console Operator
BP Fuel Station
12.2023 - Current
Customer Support Specialist
Big Bazar
06.2023 - Current
Programmer Analyst
I Staffing Solutions
09.2022 - 04.2023
Analyst
Teleperformance
03.2022 - 08.2022
Catalog Analyst
Amazon
06.2021 - 03.2022
GIS Trainee
We-do-it Pvt Ltd
02.2020 - 03.2021
Bacherlors of Technology - Electronics And Communications Engineering
Jawharlal Nehru Technological University
High School Diploma -
Sri Chaitanya Junior College
Secondary Education - State
Bhashyam
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