ATHANASIA SKRETA
BROMPTON,SA
Summary
Organised and dependable, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team and organisational goals. Detail-oriented, committed to optimising processes and delivering remarkable outcomes. Exceptional communication skills enabling to effectively collaborate across departments, identify opportunities and implement innovative solutions.
Overview
6
6
years of professional experience
Work History
STUDENT SUPPORT OFFICER/Administration Officer
Salford College
Adelaide, SA
09.2022 - Current
- Organising and facilitating orientations, support classes and mentoring plans to promote student success in their course progression.
- Managing student records and documentation, ensuring confidentiality and compliance with RTO regulations.
- Playing key role in resolving student grievances and conflicts, working with relevant departments to address concerns and find equitable solutions.
- Maintaining accurate records and working with student management programs such as Wisenet and Cloud Assess on daily basis.
- Supporting daily office operations, managing incoming communication, including emails and phone calls, and directing inquiries to appropriate team members, demonstrating strong communication and interpersonal skills.
ACCOUNTS ASSISTANT
Clarke Security
Adelaide, SA
06.2020 - 12.2020
- Maintained high level of confidentiality when handling sensitive financial information.
- Monitored and maintained petty cash transactions and keeping proper documentation.
- Collaborated with Government (DHS) auditors on monthly basis, providing necessary documentation and assisting in addressing audit inquiries.
- Supported accounts payable functions, monitoring outstanding invoices, and coordinating with clients to facilitate timely payments.
- Reconciled bank statements and resolved discrepancies, identifying and rectifying errors to ensure accuracy of financial data.
OFFICE MANAGER
ActiveWatch
Adelaide, SA
04.2018 - 05.2020
- Facilitated communication between office and Department of Human Services (DHS) serving as point of contact for inquiries, concerns, and information regarding Personal Alert System Rebate Scheme program. (PASRS)
- Maintained confidentiality of sensitive information and handle confidential documents and discussions with discretion.
- Developed and implemented procedures and best practices to improve productivity.
- Conducted accurate data entry and maintained detailed customer records.
- Organized and prioritised appointments with both technicians and customers meticulously due to customer's vulnerable nature.
SENIOR STYLIST/TEAM LEADER
Hairhouse Warehouse
Adelaide, SA
07.2017 - 04.2018
- Performed wide range of hair styling services, including cutting, colouring, extensions, and treatments, meeting clients' unique preferences and delivering exceptional results.
- Managed client appointments, scheduling, and reservations, optimizing team's schedule to accommodate client preferences and ensure efficient workflows.
- Handled client inquiries, concerns, and complaints with professionalism and empathy, striving to exceed their expectations and maintain high level of customer satisfaction.
- Collaborated with sales department within salon to coordinate services, promotions, and cross-promotional activities.
Education
Advance Diploma - Business
Salford College
Adelaide, SA10.2017
Advanced Diploma - Management
Salford College
Adelaide, SA09.2016
Diploma - Management
Salford College
Adelaide, SA08.2015
Skills
- Leadership
- Customer Service
- Problem solving
- Computer proficiency
- Multitasking
- Communication
- Active listening
- Time management
- Attention to detail
Languages
Greek
Native or Bilingual
English
Full Professional
REFFERENCES
Catherine De Prince, ( Salford College) P: 0439 815 527
Bill Karas, (Clark Security) P: 0421 742 466
Illias Lontos, (ActiveWatch) P: 0404 888 912
Timeline
STUDENT SUPPORT OFFICER/Administration Officer
Salford College
09.2022 - Current
ACCOUNTS ASSISTANT
Clarke Security
06.2020 - 12.2020
OFFICE MANAGER
ActiveWatch
04.2018 - 05.2020
SENIOR STYLIST/TEAM LEADER
Hairhouse Warehouse
07.2017 - 04.2018
Advance Diploma - Business
Salford College
Advanced Diploma - Management
Salford College
Diploma - Management
Salford College