ATHANASIA SKRETA
BROMPTON,SA
Summary
Organised and dependable, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team and organisational goals. Detail-oriented, committed to optimising processes and delivering remarkable outcomes. Exceptional communication skills enabling to effectively collaborate across departments, identify opportunities and implement innovative solutions.
Overview
6
6
years of professional experience
Work History
STUDENT SUPPORT OFFICER/Administration Officer
Salford College
09.2022 - Current
- Organising and facilitating orientations, support classes and mentoring plans to promote student success in their course progression.
- Managing student records and documentation, ensuring confidentiality and compliance with RTO regulations.
- Playing key role in resolving student grievances and conflicts, working with relevant departments to address concerns and find equitable solutions.
- Maintaining accurate records and working with student management programs such as Wisenet and Cloud Assess on daily basis.
- Supporting daily office operations, managing incoming communication, including emails and phone calls, and directing inquiries to appropriate team members, demonstrating strong communication and interpersonal skills.
ACCOUNTS ASSISTANT
Clarke Security
06.2020 - 12.2020
- Maintained high level of confidentiality when handling sensitive financial information.
- Monitored and maintained petty cash transactions and keeping proper documentation.
- Collaborated with Government (DHS) auditors on monthly basis, providing necessary documentation and assisting in addressing audit inquiries.
- Supported accounts payable functions, monitoring outstanding invoices, and coordinating with clients to facilitate timely payments.
- Reconciled bank statements and resolved discrepancies, identifying and rectifying errors to ensure accuracy of financial data.
OFFICE MANAGER
ActiveWatch
04.2018 - 05.2020
- Facilitated communication between office and Department of Human Services (DHS) serving as point of contact for inquiries, concerns, and information regarding Personal Alert System Rebate Scheme program. (PASRS)
- Maintained confidentiality of sensitive information and handle confidential documents and discussions with discretion.
- Developed and implemented procedures and best practices to improve productivity.
- Conducted accurate data entry and maintained detailed customer records.
- Organized and prioritised appointments with both technicians and customers meticulously due to customer's vulnerable nature.
SENIOR STYLIST/TEAM LEADER
Hairhouse Warehouse
07.2017 - 04.2018
- Performed wide range of hair styling services, including cutting, colouring, extensions, and treatments, meeting clients' unique preferences and delivering exceptional results.
- Managed client appointments, scheduling, and reservations, optimizing team's schedule to accommodate client preferences and ensure efficient workflows.
- Handled client inquiries, concerns, and complaints with professionalism and empathy, striving to exceed their expectations and maintain high level of customer satisfaction.
- Collaborated with sales department within salon to coordinate services, promotions, and cross-promotional activities.
Education
Advance Diploma - Business
Salford College
Adelaide, SA10.2017
Advanced Diploma - Management
Salford College
Adelaide, SA09.2016
Diploma - Management
Salford College
Adelaide, SA08.2015
Skills
- Leadership
- Customer Service
- Problem solving
- Computer proficiency
- Multitasking
- Communication
- Active listening
- Time management
- Attention to detail
Languages
Greek
Native or Bilingual
English
Full Professional
REFFERENCES
Catherine De Prince, ( Salford College) P: 0439 815 527
Bill Karas, (Clark Security) P: 0421 742 466
Illias Lontos, (ActiveWatch) P: 0404 888 912
Timeline
STUDENT SUPPORT OFFICER/Administration Officer
Salford College
09.2022 - Current
ACCOUNTS ASSISTANT
Clarke Security
06.2020 - 12.2020
OFFICE MANAGER
ActiveWatch
04.2018 - 05.2020
SENIOR STYLIST/TEAM LEADER
Hairhouse Warehouse
07.2017 - 04.2018
Advance Diploma - Business
Salford College
Advanced Diploma - Management
Salford College
Diploma - Management
Salford College
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