Athira Emmanuel
Currumbin,QLD
Summary
Hardworking and focused individual with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Disability Support Worker
Hands On People
Darwin, NT
09.2021 - 12.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
Customer Service Representative
BETFAIR Australia
Darwin, NT
06.2021 - 10.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Handled customers in fast-paced setting in coordination with solid team of customer service associates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Reception and Marketing Manager
Heart&Soul Retreats
Oxford, NSW
01.2021 - 05.2021
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Confirmed bookings, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and guest demands.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Personal Banker
ANZ
Darwin, NT
04.2019 - 12.2020
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Supervisor
Best & Less Casuarina
Darwin, NT
02.2014 - 06.2017
- Successfully managed high volumes of customer-facing interactions and established strong rapport with customer, staff and management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Biomedicine
Charles Darwin University
Darwin 03.2016 - 07.2021
Bachelor of Nursing - Nursing
Charles Darwin University
Darwin 07.2020 - Current
High School Diploma -
Kormilda College
Darwin 01.2010 - 12.2015
Skills
Documentation and reporting
Customer and client relations
Professional demeanor
Training and mentoring
Office administration
Timeline
Disability Support Worker
Hands On People
09.2021 - 12.2021
Customer Service Representative
BETFAIR Australia
06.2021 - 10.2021
Reception and Marketing Manager
Heart&Soul Retreats
01.2021 - 05.2021
Bachelor of Nursing - Nursing
Charles Darwin University
07.2020 - Current
Personal Banker
ANZ
04.2019 - 12.2020
Bachelor of Science - Biomedicine
Charles Darwin University
03.2016 - 07.2021
Supervisor
Best & Less Casuarina
02.2014 - 06.2017
High School Diploma -
Kormilda College
01.2010 - 12.2015