ATIKUR RAHMAN
Queens Park
Summary
Dedicated security officer with 5 years of experience protecting individuals and properties. Quick and efficient in handling incidents, fires, and medical emergencies while staying vigilant. Proactively identifies and resolves potential issues with keen attention to detail. Communicates effectively with law enforcement and provides clear reports. Holds a current security license and is committed to maintaining a safe environment for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Control Room And Concierge Officer
MCS Security
03.2022 - Current
- Managed security systems like CCTV, access control, lighting, gates, and incident management.
- Used strong interpersonal skills to engage with customers and handled difficult calls with good phone manners.
- Responded to customer requests to improve satisfaction and worked well with a diverse team to meet goals.
- Kept the concierge book updated with visitor information and handled mail and package deliveries securely.
- Greeted clients with personalized support to build brand loyalty and maintained positive relationships with employees.
Hospital Security Officer
MCS Security
03.2022 - Current
- Managed aggressive patients with mental disorders, ensuring the safety and well-being of hospital staff.
- De-escalated critical situations and coordinated effectively with hospital security and staff.
- Screened visitors and controlled ward access to maintain a secure environment.
- Demonstrated reliability and punctuality while working on an ad-hoc roster.
Quarantine Security Officer
SSH
08.2021 - 03.2022
- Maintained quarantine protocols and ensured compliance.
- Coordinated with the control room regarding emergencies and breaches.
- Maintained COVID-19 hygiene and wore PPE while on-site.
- Worked as a rover and managed entry and exit points.
Crowd Controller
NPB Security
09.2019 - 07.2021
- Assisted event staff in maintaining order during peak hours, contributing to a seamlessly organized environment, and effectively managing large crowds through strategic positioning tactics across venues and event sites.
- Delivered exceptional customer service by promptly addressing attendee concerns and ensuring their needs were met throughout events, thereby enhancing overall attendee satisfaction.
- Prevented unauthorized access by consistently verifying credentials at designated entry points, and rigorously enforcing dress codes while refusing entry for objectionable attire.
- Safeguarded event premises through diligent observation and rapid response to potential issues, utilizing metal detectors, performing pat-downs, conducting bag searches, and closely examining IDs to verify age.
Education
Bachelor of Science - Clinical Laboratory Science
Murdoch University
Perth, WA11.2022
Skills
- Conflict resolution techniques
- Situational Awareness
- Attentive and Observant
- Adaptable, Flexible and Punctual
- Excellent Communication
- Incident Reporting
- Customer Service
- Property Patrol
- Access Control Management
- Emergency Response
- CCTV Monitoring
- First Aid & CPR Certified
- Team Player
- Reliable and Responsible
- Problem-solving abilities
- Multitasking Abilities
Certification
- Security Officer License
- Crowd Controller License
- White Card
- First Aid License
- Working with Children Check
- Responsible Service of Alcohol
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Additional Information
Available upon request.
Timeline
Control Room And Concierge Officer
MCS Security
03.2022 - Current
Hospital Security Officer
MCS Security
03.2022 - Current
Quarantine Security Officer
SSH
08.2021 - 03.2022
Crowd Controller
NPB Security
09.2019 - 07.2021
Bachelor of Science - Clinical Laboratory Science
Murdoch University
- Security Officer License
- Crowd Controller License
- White Card
- First Aid License
- Working with Children Check
- Responsible Service of Alcohol
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