Atthayu Ansuksan
REDFERN,Australia
Summary
Hands-on Gaming Services Host experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service.
Overview
2026
2026
years of professional experience
Work History
HD Gaming Services Supervisor
The Star Casino
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Gaming Attendant
The Star Casino
Sydney, NSW
03.2019 - Current
- Performed cash handling duties
- Answered guest questions to provide fun game experience.
- Reported concerns, broken machines and out-of-order games to AGM.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
Restaurant Waiter
The Tall Lemongrass Restaurant
Crows Nest, NSW
11.2014 - 01.2019
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
Cafe Manager
Triple Shot Cafe
Surry Hills, NSW
12.2010 - 01.2016
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Secured daily cash by verifying totals and making nightly deposits.
Education
Diploma of Travel And Tourism -
Central College
Sydney08.2015
Bachelor of Hospitality Management -
Central Queensland University
Sydney, NSW06.2013
Diploma of Hospitality -
Holmes Institute
Sydney04.2011
Certificate III in Food Precessing (Retail Baking) -
TAFE
Sydney07.2009
Skills
- Maintaining Clean Work Areas
- Cash Register Operations
- Safe Work Practices
- Customer Needs Assessments
- Customer Satisfaction
- Knowledge of Gaming Regulations
- Monitor Patrons
- Promotional Events
Timeline
Gaming Attendant
The Star Casino
03.2019 - Current
Restaurant Waiter
The Tall Lemongrass Restaurant
11.2014 - 01.2019
Cafe Manager
Triple Shot Cafe
12.2010 - 01.2016
HD Gaming Services Supervisor
The Star Casino
Diploma of Travel And Tourism -
Central College
Bachelor of Hospitality Management -
Central Queensland University
Diploma of Hospitality -
Holmes Institute
Certificate III in Food Precessing (Retail Baking) -
TAFE