Niomi Hayes
Chipping Norton,NSW
Summary
Watchful Gaming Manager with just over 1 year of experience overseeing bar and gaming operations. Exhibiting excellence in commanding high profits while minimizing losses and eliminating liabilities. Reliable Bar and Gaming manager, brings strong background in gambling operations and customer service. Attentive, hardworking and detail-oriented in face of challenging daily assignments. Goes above and beyond to help each customer.
Overview
9
9
years of professional experience
Work History
Bar and Gaming Manager
El Toro Hotel
08.2022 - Current
- I always respond to customer concerns with a calm and caring manor as to leave each customer satisfied and build reputation of service.
- Handled all the cash from tills and gaming machines at close, and Settled all on an open. Including Settlement and refilling of CRT's and ATM's. Also handled hotel's after hours check-ins and payments.
- Payouts of winnings.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Gaming Attendant
El Toro
03.2019 - 08.2022
- Welcomed and greeted all customers as soon as they arrived. Made sure they were comfortable and offered them a beverage, and also offered food every hour. I never forget a face, remember most names after first meeting, and I excel in making my customers feel relaxed and we always have a good laugh.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris. I can't stand anything out of place.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Delicatessen Manager
Liverpool Plaza Fresh Deli
06.2015 - 03.2019
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Vigilant on stock rotation daily. Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Grew and maintained great customer base with impeccable customer service.
Education
Yr11 - Business Studies, Hospitality
Ashcroft High School
Ashcroft, NSW1994
Yr 10 -
Birrong Girls High School
Birrong, NSW10.1993
Skills
- Organization and Time Management
- Conflict resolution
- Building great friendships with return clientele
- Networking
- Customer Engagement
- Cash Register Operations
- Safe Drops
- Customer Accounts Management
- Volunteer Coordination
- Gaming Industry Knowledge
- Operations Management
- Customer Satisfaction
- Game Management
- Critical Thinking
- Resolving Disputes
- Supervising Subordinates
- Compliance Requirements
- Money Transfers
- Customer Inquiries
- Client Support
- Document Organization
- Maintaining Clean Work Areas
- Bank Deposits
- Social Perceptiveness
- Providing Feedback
- Suggestive Selling
- Inventory Accuracy
- Selling Techniques
- Active Learning
- Credit Card Transaction Processing
- Team Communication
- Company Standards
- Complex Problem-Solving
- Stock Organization
- Monetary Transactions
- Monitoring Procedures
- Assess Worker Performance
- Office Cleaning
- Observe Gamblers
- Overseeing Games
- Operational Data Reporting
- House Rule Enforcement
- Federal Regulations
- Cost Savings
- Machine Maintenance and Repair
- Betting Limit Monitoring
- Customer Needs Assessments
- Health Department Standards
- Slot Department Management
- Monitor Cheating
- Complaint Medication
- Jackpot Payment Management
- Minor Maintenance Work
- Money Tracking
- Safety Requirements
- Patron Complaint Resolution
- Payout Alarm Response
- High-Volume Environments
- Store Merchandising
- Health Code Requirements
- Safe Balancing
- Slot Machine Maintenance
- Maintain Rule Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is short, so live and love every moment
Timeline
Bar and Gaming Manager
El Toro Hotel
08.2022 - Current
Gaming Attendant
El Toro
03.2019 - 08.2022
Delicatessen Manager
Liverpool Plaza Fresh Deli
06.2015 - 03.2019
Yr11 - Business Studies, Hospitality
Ashcroft High School
Yr 10 -
Birrong Girls High School
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