Atwalai (Ouy) Macalpine
Ulmarra,NSW
Summary
Full time mother seeking return to workforce. Substantial customer service experience in hospitality and sales industries.
Overview
8
8
years of professional experience
Work History
Customer Service/Sales Administration
Lucky Star Weaving Co.
05.2016 - 12.2018
- Customer service (including sales and complaints); reconcile purchase orders and accounts; stock control; administrative duties; 6S.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Dealer Garden Me Skincare
Milott Laboratories Co., Ltd.
12.2017 - 12.2018
- Customer service; POS operation.
- Exceeded sales goals by promoting loyalty programs and special offers tailored to individual player interests, driving revenue growth for the establishment.
Waitress
Jaewshabu by Ball Omyai
09.2017 - 11.2017
- Customer service; preparation and delivery of food and drinks; cleaning.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Administrative Assistant
Four P Clothing
11.2015 - 04.2016
- Stock control; accounts payable/receivable; order reconciliation; cutting fabric.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
PT Retail Assistant
Thien Hua Heng Gold Shop
10.2014 - 10.2015
- Customer service; POS operation; stock control.
- Greeted customers, helped locate merchandise, and suggested suitable options.
PT Retail Assistant
Som Pop Market
09.2014 - 10.2014
- Customer Service; POS operation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Call Centre Customer Service
DEC Information Craft Co.
02.2012 - 09.2014
- Customer service contracted to Citibank.
- Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times.
Telesales Assistant
UOB Thailand
05.2011 - 02.2012
- Loan and home refinance sales.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Cashier
Dad Rom Lom Choy Co.
12.2010 - 04.2011
- Customer service; POS operation; accounts reconciliation; events coordination (including live music).
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kitchen Assistant
The Fabric Restaurant & Music Bar
10.2010 - 12.2010
- Food preparation; coordination of orders.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
Education
Certificate III Spoken and Written English -
TAFE NSW
Grafton, NSWCertificate II Spoken and Written English - Certificate II Spoken And Written English 10728NAT
TAFE NSW
Grafton, NSW09.2022
Bachelor of Political Science - B.Pol.Sc. (Political Science)
Mahamakut Buddhist University, Thailand
Nakhon Pathom Province08.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Tickets Licenses
- Class C Driving Licence NSW
- Working with Children Check
References
Available upon request.
Languages
Thai
Native or Bilingual
English
Limited Working
Quote
Acting childish seems to come naturally, but acting like adult, no matter how old we are, just doesn’t come easy to us.
Lily Tomlin
Timeline
Dealer Garden Me Skincare
Milott Laboratories Co., Ltd.
12.2017 - 12.2018
Waitress
Jaewshabu by Ball Omyai
09.2017 - 11.2017
Customer Service/Sales Administration
Lucky Star Weaving Co.
05.2016 - 12.2018
Administrative Assistant
Four P Clothing
11.2015 - 04.2016
PT Retail Assistant
Thien Hua Heng Gold Shop
10.2014 - 10.2015
PT Retail Assistant
Som Pop Market
09.2014 - 10.2014
Call Centre Customer Service
DEC Information Craft Co.
02.2012 - 09.2014
Telesales Assistant
UOB Thailand
05.2011 - 02.2012
Cashier
Dad Rom Lom Choy Co.
12.2010 - 04.2011
Kitchen Assistant
The Fabric Restaurant & Music Bar
10.2010 - 12.2010
Certificate III Spoken and Written English -
TAFE NSW
Certificate II Spoken and Written English - Certificate II Spoken And Written English 10728NAT
TAFE NSW
Bachelor of Political Science - B.Pol.Sc. (Political Science)
Mahamakut Buddhist University, Thailand
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