Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Audrey Giri

Butler,WA

Summary

Detail-oriented and highly motivated Public Servant with expertise in researching and interpreting laws, comprehensive experience in ATO systems, strong interpersonal skills and ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Law Interpretation Officer (APS4)

Law Design And Practice
08.2023 - Current
  • Working collaboratively with a wide range of stakeholders to assist in the resolution of high complex, technical and sensitive taxation objections. These include individuals, small businesses, vulnerable and high-risk taxpayers.
  • Researches, interprets and applies legislation and procedures in order to resolve technical issues and execute a fair and tailored decision that enhances community trust and confidence in the tax system.
  • Assisting with the identification of risks and uncertainties with the application of the law of the ATO view, and employ appropriate risk mitigation strategies.
  • Managing and prioritising workload in order to enhance a tailored client experience in conjunction with the taxation legislation and principles, rulings, policy guidelines and procedures.


Service Delivery Team Leader (Higher Duties-APS6)

Client Account Services
06.2023 - 07.2023
  • Deliver results and ensure the work quality and performance output of a Service Delivery team, provide regular feedback, address under performance issues and take steps to ensure both individual and team developmental needs are met.
  • Provide and share own specialist expertise and knowledge with others and deliver training, coaching and mentoring to individuals and teams.
  • Understand the strategic objectives of the organisation and their application to the work area, communicate and ensure employees have a shared understanding of the direction and mutual expectations.
  • Work collaboratively across multi-channelled environments and the business, consult and share information, leverage expertise and seek input from others to achieve service delivery outcomes.

Service Delivery Officer - (Higher Duties-APS4)

Strategy And Support
05.2022 - 05.2023
  • Assist more experienced staff on cases with a higher level of complexity, providing advice and guidance to clients on moderately complex matters.
  • Resolve recurring tax technical issues by interpreting taxation legislation and principles, rulings, policy guidelines and procedures.
  • Liaise with stakeholders to provide technical advice in relation to moderately complex issues.
  • Collaborate with internal stakeholders to exchange information, discuss technical or administrative issues and resolve complex issues.
  • Research and analyse specific tax information to identify relationships between factors, verify facts and issues of cases, draw accurate conclusions, and present findings and recommendations to inform decision making.
  • Assist with the identification of risks and uncertainties with the application of the law of the ATO view, and employ appropriate risk mitigation strategies.

Lodge and Pay Officer (Higher Duties APS4)

Lodge And Pay Assist
04.2021 - 05.2022
  • Providing support to staff, maintaining quality assurance and providing technical advice on more complex issues.
  • Conducting training, advice and guidance to staff at lower levels and less experienced staff performing varied activities.
  • Extensive client and stakeholder contact in a multi- channel environment, in an inbound and outbound telephony contact, processing correspondence and taxation forms, and managing clients or cases.
  • Performing a complex range of analytical and problem-solving activities relative to requests by agents and clients, while providing exceptional customer service.
  • Resolving complaints, maintains customer relationships and engages clients through customer satisfaction, to meet their obligations now and educate clients with their taxation and superannuation obligations.

Lodge and Pay Officer (APS3)

Lodge And Pay Assist
05.2020 - 04.2021
  • Undertake a range of tasks to enable payment and debt recovery, client assistance registrations, lodgment and adherence activities.
  • Provide information and options to clients following established procedures and protocols and undertake difficult conversations to assist clients to meet taxation and superannuation obligations.
  • Build and sustain client relationships to create and maintain a positive impression of the ATO and resolve enquiries or issues.
  • Provide written and verbal advice, negotiate and assist clients with their payment and lodgment obligations in conjunction with taxation and superannuation laws and guidelines.
  • Check, maintain and create records on ATO systems and ensure the accuracy, quality and integrity of data, record interactions and decisions.

Education

Certificate IV in Accounting -

North Metropolitan TAFE
Perth, WA
07.2015

Skills

  • ATO systems
  • Microsoft Office suit
  • Active Case Management
  • Leadership
  • Critical Thinking
  • Legal Analysis Writing
  • Case and Database Research
  • Interpersonal Communication

Accomplishments

Lodge and Pay Assist "Emerging Talent" for 2021 financial year.

Additional Information

References


Jasna Pavillard – current manager

Australian Taxation Office – Law Interpretation Manager (EL1)

Jasna.pavillard@ato.gov.au – 08 9268 0254


Michelle Nancarrow – previous manager

Australian Taxation Office – Administration Team Leader (APS6)

Michelle.nancarrow@ato.gov.au – 0423 731 109

Timeline

Law Interpretation Officer (APS4)

Law Design And Practice
08.2023 - Current

Service Delivery Team Leader (Higher Duties-APS6)

Client Account Services
06.2023 - 07.2023

Service Delivery Officer - (Higher Duties-APS4)

Strategy And Support
05.2022 - 05.2023

Lodge and Pay Officer (Higher Duties APS4)

Lodge And Pay Assist
04.2021 - 05.2022

Lodge and Pay Officer (APS3)

Lodge And Pay Assist
05.2020 - 04.2021

Certificate IV in Accounting -

North Metropolitan TAFE

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