Augustus Amedume
Blacktown,NSW
Summary
Enthusiastic and customer-focused professional with a strong background in delivering exceptional customer experiences, seeking to join Apple as a Specialist. Skilled at uncovering customer needs and providing meaningful solutions, with excellent communication skills and a passion for technology, particularly Apple products. Known for being approachable, empathetic, and a great listener, thriving in dynamic environments and committed to fostering an inclusive and collaborative atmosphere. Eager to share enthusiasm for Apple products and contribute to the company's success through personalized service and continuous learning.
Overview
5
5
years of professional experience
Work History
Administrative Services Manager
Living Word Worship Centre
2024.01 - Current
- Collaborated with various ministries to create structured and sound environment.
- Maintained strict confidentiality when handling sensitive information related to ministry matters and financial data.
- Microsoft Excel to create and maintain detailed spreadsheets for church finances, budgeting, and member contributions.
- Developed and implemented Excel-based tracking systems for event planning, volunteer coordination, and inventory management.
- Organised 3 church conferences, coordinating finances, advertisement and scheduling of pastors and guest speakers.
- Ensured smooth operation of church services of up to 100 people weekly.
Mathematics Tutor
Self-employed
2023.03 - 2024.01
- Engaged students aged 8-15 in interactive and enjoyable mathematics learning experiences.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Adapted lesson plans according to individual needs, ensuring all students received appropriate levels of challenge and support.
Team Member/Supervisor
Costa Logistics
2022.01 - 2023.10
- Assisted in the organisation of incoming and outgoing of 10-15 containers daily.
- Coordinated inbound and outbound logistics, ensuring timely and accurate delivery of goods.
- Ensuring unloading teams complete a minimum quota of 2 containers a day.
- Palletising product
- Reviewing Stock Orders
- Conducted regular performance evaluations.
- Coordinated with HR to address any personnel issues or conflicts in a timely manner while prioritizing employee wellbeing.
- Established clear expectations for performance standards, holding employees accountable for meeting these criteria.
- Facilitated open dialogue within the team, promoting an environment where ideas were shared freely and valued equally.
Crew Trainer
McDonald's
2019.03 - 2021.07
- Relating with approximately 60 customers of all different backgrounds on a daily basis.
- Working in a busy fast-paced environment to provide food to customers of goods.
- Maintenance of grilling machines
- Preparation of food
- Trained 25+ employees in customer service, food safety, and performance requirements.
- Responsible for 6 back area crew members per shift, ensuring tasks were completed to high standards.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
Bachelor of Science - Computer Science
University of Tech Sydney
Sydney, NSW12.2026
Skills
- Ability to learn new products and features quickly
- Passionate about technology, particularly Apple products.
- Expert Troubleshooting
- Client Relationship Building
- Ability to deliver excellent customer experiences in various environments.
- Strong people skills: approachable, active listener, empathetic.
Timeline
Administrative Services Manager
Living Word Worship Centre
2024.01 - Current
Mathematics Tutor
Self-employed
2023.03 - 2024.01
Team Member/Supervisor
Costa Logistics
2022.01 - 2023.10
Crew Trainer
McDonald's
2019.03 - 2021.07
Bachelor of Science - Computer Science
University of Tech Sydney
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