Aung Naing
Warwick Farm
Summary
At OPSM, I excelled as a Leading Dispenser, enhancing customer trust and satisfaction by streamlining prescription processes and implementing safety improvements. My expertise in optical orders and exceptional communication skills led to significant advancements in patient care and service efficiency. I am adept at problem-solving and multitasking, ensuring optimal patient experiences and workplace safety.
Overview
14
14
years of professional experience
Work History
Leading Dispenser
OPSM
03.2011 - Current
- Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally.
- Achieved a high level of customer trust through empathetic listening and clear communication skills during each interaction.
- Streamlined the prescription filling process, reducing wait times for customers while maintaining accuracy.
- Implemented measures to improve workplace safety, resulting in reduced accidents or injuries among staff members.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Education
Skills
- Optical orders
- Eyewear brands
- Order preparation
- Corrective lens options
- Contact lens care
- Teamwork
- Problem-solving
- Fittings
- Multitasking
- Excellent communication
Languages
English
Professional Working
Timeline
Leading Dispenser
OPSM
03.2011 - Current
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