Aurélia Mark-Zegers
Narwee,Australia
Summary
I am currently undertaking a Master of Criminology degree from the University of Sydney and have recently graduated with a Bachelor of Arts in Criminology and Linguistics from the University of Auckland. My academic background provides me with a comprehensive understanding of the criminology field. In addition to my education, I have acquired valuable experience in customer-facing positions, developing my teamwork, problem-solving, and time management abilities.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
PetO
06.2024 - Current
- Customer service, POS and cash handling, stock handling, fulfilling eCommerce orders
- Built strong relationships with customers, resulting in repeat business
- Meeting key performance indicators such as sales targets, loyalty programme signups, and add-ons
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance
Dog Sitter & Walker
Self-employed
02.2024 - Current
- Providing overnight care for dogs including walking, feeding, washing, and basic training
- Developed strong relationships with clients
Retail Sales Assistant
Spotlight
11.2023 - 02.2024
- Serving customers at POS, fabric cutting, curtain fitting, eCommerce
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism
Exam Invigilator
New Zealand Qualifications Authority
10.2022 - 11.2023
- Actively supervising, organising, and managing students sitting high school examinations
- Pre-examination identification checks
- Monitoring students sitting digital examinations using the NZQA digital dashboard and liaising with technicians to ensure smooth running of digital examinations
Retail Sales Assistant and Shift Manager
Animates
02.2022 - 11.2023
- Serving customers on the floor and at checkouts
- Built strong relationships with customers, forming the basis for repeat business
- POS and cash handling, stock handling, fulfilling eCommerce orders
- Providing advice on pet nutrition and over-the-counter medical treatment
Front of House
Iti Espresso
10.2018 - 12.2019
- Serving customers and taking orders, food handling and preparation, cash handling, and paperwork
Tutor and Activities Coordinator
Diocesan School for Girls
01.2018 - 12.2019
- Organising and running activities for children aged between 4 and 12
- Supervising indoor and outdoor play
- Helping with homework
Education
Master of Criminology - Criminology
University of Sydney Law School
Sydney, NSW11.2024
Bachelor of Arts - Criminology, Linguistics
University of Auckland
Auckland, New Zealand12.2023
Curso De Lengua Y Cultura Española - Spanish
Universidad De Salamanca
Salamanca, Spain02.2022
International Baccalaureate -
Diocesan School For Girls
Auckland, New Zealand12.2019
Skills
- Excellent written and verbal communication
- Fluent French
- Intermediate Spanish
- Management
- Full NSW driver licence
- eCommerce
- POS and cash handling
- Microsoft Office
Timeline
Retail Sales Assistant
PetO
06.2024 - Current
Dog Sitter & Walker
Self-employed
02.2024 - Current
Retail Sales Assistant
Spotlight
11.2023 - 02.2024
Exam Invigilator
New Zealand Qualifications Authority
10.2022 - 11.2023
Retail Sales Assistant and Shift Manager
Animates
02.2022 - 11.2023
Front of House
Iti Espresso
10.2018 - 12.2019
Tutor and Activities Coordinator
Diocesan School for Girls
01.2018 - 12.2019
Master of Criminology - Criminology
University of Sydney Law School
Bachelor of Arts - Criminology, Linguistics
University of Auckland
Curso De Lengua Y Cultura Española - Spanish
Universidad De Salamanca
International Baccalaureate -
Diocesan School For Girls
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