Aurélia Mark-Zegers
Narwee,Australia
Summary
I am currently undertaking a Master of Criminology degree from the University of Sydney and have recently graduated with a Bachelor of Arts in Criminology and Linguistics from the University of Auckland. My academic background provides me with a comprehensive understanding of the criminology field. In addition to my education, I have acquired valuable experience in customer-facing positions, developing my teamwork, problem-solving, and time management abilities.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
PetO
Annandale
06.2024 - Current
- Customer service, POS and cash handling, stock handling, fulfilling eCommerce orders
- Built strong relationships with customers, resulting in repeat business
- Meeting key performance indicators such as sales targets, loyalty programme signups, and add-ons
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance
Dog Sitter & Walker
Self-employed
Sydney, NSW
02.2024 - Current
- Providing overnight care for dogs including walking, feeding, washing, and basic training
- Developed strong relationships with clients
Retail Sales Assistant
Spotlight
Sylvia Park
11.2023 - 02.2024
- Serving customers at POS, fabric cutting, curtain fitting, eCommerce
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism
Exam Invigilator
New Zealand Qualifications Authority
Baradene College of the Sacred Heart
10.2022 - 11.2023
- Actively supervising, organising, and managing students sitting high school examinations
- Pre-examination identification checks
- Monitoring students sitting digital examinations using the NZQA digital dashboard and liaising with technicians to ensure smooth running of digital examinations
Retail Sales Assistant and Shift Manager
Animates
Richmond Road
02.2022 - 11.2023
- Serving customers on the floor and at checkouts
- Built strong relationships with customers, forming the basis for repeat business
- POS and cash handling, stock handling, fulfilling eCommerce orders
- Providing advice on pet nutrition and over-the-counter medical treatment
Front of House
Iti Espresso
10.2018 - 12.2019
- Serving customers and taking orders, food handling and preparation, cash handling, and paperwork
Tutor and Activities Coordinator
Diocesan School for Girls
01.2018 - 12.2019
- Organising and running activities for children aged between 4 and 12
- Supervising indoor and outdoor play
- Helping with homework
Education
Master of Criminology - Criminology
University of Sydney Law School
Sydney, NSW11.2024
Bachelor of Arts - Criminology, Linguistics
University of Auckland
Auckland, New Zealand12.2023
Curso De Lengua Y Cultura Española - Spanish
Universidad De Salamanca
Salamanca, Spain02.2022
International Baccalaureate -
Diocesan School For Girls
Auckland, New Zealand12.2019
Skills
- Excellent written and verbal communication
- Fluent French
- Intermediate Spanish
- Management
- Full NSW driver licence
- eCommerce
- POS and cash handling
- Microsoft Office
Timeline
Retail Sales Assistant
PetO
06.2024 - Current
Dog Sitter & Walker
Self-employed
02.2024 - Current
Retail Sales Assistant
Spotlight
11.2023 - 02.2024
Exam Invigilator
New Zealand Qualifications Authority
10.2022 - 11.2023
Retail Sales Assistant and Shift Manager
Animates
02.2022 - 11.2023
Front of House
Iti Espresso
10.2018 - 12.2019
Tutor and Activities Coordinator
Diocesan School for Girls
01.2018 - 12.2019
Master of Criminology - Criminology
University of Sydney Law School
Bachelor of Arts - Criminology, Linguistics
University of Auckland
Curso De Lengua Y Cultura Española - Spanish
Universidad De Salamanca
International Baccalaureate -
Diocesan School For Girls