Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aurorh Burling-Willett

Cockburn Central,WA

Summary

University student with experience as a Senior Banking Consultant at ANZ, adept in delivering outstanding customer service, financial advice, and account management. Demonstrated ability to analyse financial data, offer personalised solutions, and cultivate client relationships to meet banking goals. Previous roles as Manager and Area Leader at McDonald's showcase strong leadership in team management, operations, and customer satisfaction initiatives. Skilled in sales strategies, staff training, and ensuring adherence to company standards. Integrates academic insights with practical banking and retail management skills to drive organisational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Banking Consultant

ANZ
Fremantle, WA
01.2022 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Assessed customers' financial needs and recommended appropriate solutions.
  • Monitored staff performance and provided feedback to improve productivity.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Manager

McDoanld's
Cockburn Central, WA
03.2019 - 01.2022
  • Conducted regular performance reviews with staff members under the hospitality services department.
  • Resolved customer complaints in a timely manner.
  • Interacted with customers regularly to ensure their needs were met.
  • Provided guidance and support to team members when needed.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory and ordered new products when inventory was running low.

Area Leader

McDonald's
Cockburn Central, WA
03.2018 - 03.2019
  • Served food and drinks to customers in a timely manner.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Organised workflow, delegated tasks, and monitored performance to verify task completion.

Education

Bachelor of Health And Physical Education -

Notre Dame University
Perth, WA
11-2027

WACE -

Melville Senior High School
Perth, WA
09-2020

Skills

  • Supervision and leadership
  • Team building
  • Active Listening
  • Calm Under Pressure
  • Excellent Communication
  • Organisational Skills
  • First Aid/CPR
  • Computer Skills
  • Food Preparation
  • Cleaning and sanitizing
  • Food safety knowledge
  • First Aid Training
  • Customer Service
  • Payment Collection

Certification

  • First aid and CPR certificate
  • Certificate II & III in Retail Services
  • RSA certificate
  • Beer, wine, cocktail and barista knowledge certificates
  • Certificate II in Sports Coaching
  • Certificate II in Outdoor Education

Timeline

Senior Banking Consultant

ANZ
01.2022 - Current

Manager

McDoanld's
03.2019 - 01.2022

Area Leader

McDonald's
03.2018 - 03.2019

Bachelor of Health And Physical Education -

Notre Dame University

WACE -

Melville Senior High School

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Aurorh Burling-Willett