Waleed KHALID

• Successfully led the branch through the transition from a full-service model to a specialist hub, ensuring effective operational oversight, sustained performance, and continued excellence in compliance and customer service.
• Experienced in staff onboarding, training, and professional development, with a focus on enhancing knowledge of ANZ policies, products, and systems through structured coaching and capability building.
• Demonstrates strong communication and interpersonal skills in interactions with internal and external stakeholders, supported by effective issue resolution and consistently positive customer feedback.
• Adaptable and committed to continuous learning, fostering a culture of professional growth, autonomy, and curiosity within the team.

Worked collaboratively with team members to support daily operations and achieve company objectives
• Maintained high standards of professionalism while interacting with clients and colleagues
• Assisted in planning, organizing, and completing assigned tasks efficiently
• Followed company policies and procedures to ensure quality and compliance
• Demonstrated strong time-management and multitasking abilities in a fast-paced environment
• Identified and resolved issues promptly to support smooth workflow

• Managed customer accounts, ensuring high levels of client satisfaction and retention
• Built and maintained strong client relationships through effective account management
• Coordinated and supported the onboarding process for small business clients, ensuring a smooth and efficient experience
• Handled daily volumes of new company applications while managing and completing pending AML reviews

• Auditing local banks, and reviewing their adherence to central bank regulations.
• Account management.
• Ensuring customer account satisfaction.
• Managing dissatisfied customers.
• Analysing and resolving issues raised by customers.
• Report back to the Management Committee for the Settlement of Banking Disputes.
• Saudi Arabian Monetary Agency (SAMA)