Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Watson

NUNDAH,Queensland

Summary

Strong leader offering history of success coordinating and monitoring operations across various departments. Passion for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled in working under pressure and adapting to new challenges and situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager, People Performance

McDonald's Nudgee Service Centre
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw the recruitment and training of new employees and cross-training of current employees
  • Assessed and managed employees completing a Certificate 3 in Retail by providing external courses and development training

Manager, Quality & Product Support

McDonald's Sandgate
03.2018 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled all deliveries, transfers and stocktakes to maintain inventory levels.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and operations to ensure timely and accurate delivery of products.
  • Introduced new methods, practices, and systems to reduce waste and increase profit.
  • Produced monthly reports detailing all profit, waste and unexplained variances and presented them in meetings with business owner and supervisors.

Education

Bachelor of Architecture -

Queensland University of Technology
Brisbane, QLD
10.2026

High School Diploma -

Sandgate District State High School
Deagon, QLD
11.2021

Skills

  • Customer Relationship Management
  • Managing Cash Register
  • Issue and Conflict Resolution
  • Budgeting and Cost Control
  • Train Employees
  • Team Leadership
  • Quality Standards

Certification

  • Certificate 3 in Retail (2021)
  • LT - Leadership Transition (2021)
  • First Aid (2021)
  • AYL - Advance Your Leadership (2022)
  • RSA (2022)
  • RSG (2022)
  • DLM - Developing the Leader in Me (2023)
  • Fire Training (2021 & 2023)

Timeline

Manager, People Performance

McDonald's Nudgee Service Centre
02.2023 - Current

Manager, Quality & Product Support

McDonald's Sandgate
03.2018 - 02.2023

Bachelor of Architecture -

Queensland University of Technology

High School Diploma -

Sandgate District State High School

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Autumn Watson