Ava Monaghan
Lesmurdie
Summary
I am currently studying Cabin Crew at South Metro TAFE. I have over five years customer service experience, working in hotels, cafes, restaurants, and bars. I bring a strong work ethic, positive and friendly disposition and can work well both in a team and independently. I am always willing to help others and not afraid to provide input to problem solve.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
The Grove Bar And Grill
01.2024 - Current
- Welcome customers to the restaurant, ensure efficient food and beverage delivery and resolve complaints.
- Take orders and effectively communicate these to the kitchen to ensure customers have an excellent experience.
- Constantly scan the restaurant to ensure customer are OK and to promptly clear tables and other service areas.
- Collaborate with team members to ensure efficient operations and overall customer satisfaction.
Food and Beverage Team Member
Novotel Lakeside Hotel (Accor)
01.2023 - 09.2023
- Staff member of the Month two months running
- Buffet breakfast set up, service/running food, bartender/wine pouring/cocktails, functions, barista, cleaning, room service, kitchen hand and host.
Food and Beverage Attendant
Avocados Café And Bar
11.2022 - 01.2023
- Host, fast-paced turn overs, barista, running food, functions, opening, closing and cleaning.
Customer Service
Core Cider (Restaurant And Cider House)
04.2022 - 08.2022
- Meet and greet customers, table service, register, money handling, barista, bartender, event/functions, running food, opening/closing and set uniform rules.
Crew Member
McDonald's
03.2018 - 11.2022
- McCafé, food preparation, overnight duties, helping to train new staff, long hours, fast pace, quick thinking, resilience.
Education
Dangerous Goods Certificate
South Metro TAFE2024
Work Health And Safety Certificate
South Metro TAFE2024
Fire Training
South Metro TAFE2024
Level 14 Swimming
Melville Aquatic Centre2024
Basic Barista Class And Latte Art
(Barista HQ Perth) 11.2020
RSA Online Course 2021 Certificate No: SITHFAB002
Australian Hotel Association Skills
- Excellent customer service skills
- Good decision making
- Situational awareness
- Strong work ethic
- Efficient work practices
- Good listening and communication skills
- High emotional intelligence to manage diverse customers and situations
- Able to take responsibility and initiative
- Open to new ideas
EDUCATION
- SEDA College, Perth Glory soccer team - High School Graduation Diploma) - 2021
Certificate III Sport and Recreation
- Cabin Crew/ Aviation course South Metro TAFE - (Present- finishing June 2024)
Work Placement
- Thursday work placements through SEDA - Jan 2020 to Sep 2021: Training year K-6 children how to play soccer.
- Furniture Fit Out - Vocational Education Training: Helping interior designer style properties and warehouse work.
- Lesmurdie Primary School - Vocational Education Training: Apr to Sep 2020: Completed work experience as a teacher’s assistant for Yr One.
Personal Information
- Date of Birth: 15/08/2003
- Nationality: Australian
References
- Carole Gray, (+61) 416 000 509, carole.gray@smtafe.wa.edu.au, Cabin Crew Course - Lecturer South Metro TAFE
- Josh Matthews, (+61) 402 646 241, joshmathews1@hotmail.com, McDonalds Forrestfield - Restaurant Manager
- Tristian Shepherd, (+64) 275 956 702, nztis@gmail.com, Novotel Lakeside Queenstown - Supervisor
Timeline
Food and Beverage Attendant
The Grove Bar And Grill
01.2024 - Current
Food and Beverage Team Member
Novotel Lakeside Hotel (Accor)
01.2023 - 09.2023
Food and Beverage Attendant
Avocados Café And Bar
11.2022 - 01.2023
Customer Service
Core Cider (Restaurant And Cider House)
04.2022 - 08.2022
Crew Member
McDonald's
03.2018 - 11.2022
Dangerous Goods Certificate
Work Health And Safety Certificate
Fire Training
Level 14 Swimming
Basic Barista Class And Latte Art
RSA Online Course 2021 Certificate No: SITHFAB002
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