Ayat Alroubaai
Epping,Vic
Summary
People-focused professional with experience in employment services, case management, client support, administration and stakeholder communication. Currently studying a Bachelor of Psychological Science and serving as a Student-Staff Consultative Committee Representative, with a strong interest in people, behaviour, workplace wellbeing and organisational support. Seeking to transition into Human Resources, Recruitment or People & Culture, bringing strong communication, confidentiality, empathy, cultural awareness and employment support experience.
Seeking an entry-level Human Resources, Recruitment, HR Administration, Talent Acquisition or People & Culture role where I can apply my background in employment services, client support, administration and psychology studies while continuing to develop within the HR profession.
Overview
6
6
years of professional experience
Work History
Employment Consultant
Sarina Russo Job Access
Melbourne, VIC
04.2024 - Current
- Developed tailored employment plans for diverse client needs.
- Facilitated job readiness workshops to enhance candidate skills and confidence.
- Collaborated with local employers to identify job openings and placement opportunities.
- Conducted in-depth resume reviews and interview preparation sessions for clients.
- Collaborated with team members on employee relations initiatives to improve workplace culture.
Employment Consultant / Case Manager
APM Disability Employment Services, Melbourne
Melbourne
01.2023 - 04.2024
- Manage a caseload of 60+ clients per month, providing employment support, career guidance and tailored job-readiness assistance.
- Consistently achieve monthly KPIs through strong client engagement, follow-up, documentation and outcome-focused support.
- Assist clients with resumes, cover letters, interview preparation, job applications and job search strategies.
- Liaise with employers, job providers and community services to support client employment outcomes.
- Maintain confidential client records, accurate case notes, appointment details and compliance documentation.
- Support clients from diverse cultural and personal backgrounds with professionalism, empathy and clear communication.
Disability Support Specialist
Disability Support Specialist - NDIS, Melbourne
Melbourne
04.2022 - 12.2022
- Supported eligible individuals with disabilities to access services that promoted independence, social connection and community participation.
- Applied a person-centred approach when supporting individuals with a wide range of needs.
- Built trusting relationships with clients and families while maintaining professionalism, confidentiality and accurate communication.
- Developed transferable HR skills in support coordination, documentation, stakeholder communication and problem-solving.
Jobseeker Support Specialist
Serco Jobseekers, Melbourne
Melbourne
10.2021 - 03.2022
- Supported jobseekers through registration, appointment scheduling, employment service access and government payment processes.
- Coordinated with job providers and external stakeholders to connect clients with employment opportunities and support services.
- Managed client enquiries, documentation and administrative processes in a high-volume service environment.
- Provided sensitive support and referrals for clients experiencing complex personal circumstances, including family and domestic violence claims.
Emergency Call Specialist - Triple Zero (000)
Telstra, Melbourne
Melbourne
01.2021 - 09.2021
- Responded to Triple Zero (000) emergency calls and accurately transferred caller information to Police, Fire or Ambulance services.
- Maintained courage, accuracy and professionalism in high-pressure and emotionally sensitive situations.
- Developed advanced communication, active listening, attention to detail and decision-making skills.
Administration / Customer Service
Mainfreight Transport, Epping - Melbourne
Epping - Melbourne
03.2020 - 12.2020
- Completed outbound and inbound order administration while maintaining accuracy and efficiency.
- Assisted with weekly financial reports, inventory administration and pallet control.
- Prepared customer KPI reporting and provided professional customer service in a fast-paced environment.
- Collaborated with team members and supported smooth day-to-day operational workflows.
Education
Bachelor of Psychological Science - undefined
Australian College of Applied Professions (ACAP)
04.2026
Diploma of Business Management - undefined
RMIT University
01.2023
Certificate III in Science - undefined
Melbourne01.2020
Year 12 - undefined
Epping Secondary College
Epping01.2018
Skills
- HR Administration
- Recruitment Support
- Candidate Screening
- Interview Preparation
- Resume & Cover Letter Support
- Stakeholder Communication
- Caseload Management
- KPI Achievement
- Cultural Awareness
- Conflict Resolution
- Customer Service
Languages
English - Native
Arabic - Proficient
Persian - Advanced
HR-Relevant Strengths
- People-centred communication and active listening
- Confidential documentation and accurate record keeping
- Stakeholder support, responsiveness and relationship building
- Strong cultural awareness and empathy when supporting diverse clients
- KPI-focused work ethic with consistent achievement
Timeline
Employment Consultant
Sarina Russo Job Access
04.2024 - Current
Employment Consultant / Case Manager
APM Disability Employment Services, Melbourne
01.2023 - 04.2024
Disability Support Specialist
Disability Support Specialist - NDIS, Melbourne
04.2022 - 12.2022
Jobseeker Support Specialist
Serco Jobseekers, Melbourne
10.2021 - 03.2022
Emergency Call Specialist - Triple Zero (000)
Telstra, Melbourne
01.2021 - 09.2021
Administration / Customer Service
Mainfreight Transport, Epping - Melbourne
03.2020 - 12.2020
Bachelor of Psychological Science - undefined
Australian College of Applied Professions (ACAP)
Diploma of Business Management - undefined
RMIT University
Certificate III in Science - undefined
Year 12 - undefined
Epping Secondary College