Ayla Sutherland

Working for dress for a night has given me valuable customer service experience where I have acquired the following skills:

• Provide personalized and high quality assistance and recommendations based on the customers needs to ensure the best possible experience.
• Understand booking systems.
• Balance multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
• Resolve customer complaints and issues in a professional manner to maintain positive relationships in the future.

• Since I began working for Forward Ability, I have developed specialised skills caring for clients living with quadriplegia, severe dementia and other co-morbidities.

• During my time working for Suhong I managed all client correspondence, making and managing all bookings as well as running the @hong_sweet.home social media account.
• This improved my problem solving and interpersonal skills immensely.

• During my time working at this nursing home, I developed strong knowledge of the health care system as well as the importance of building meaningful relationships with residents and co-workers

• This role required me to speak to 50+ clients per day, both over the phone and in person
• It taught me confidence, persuasive speaking, and how to build rapport with strangers, to produce high quality sales

• This job assisted me in developing confidence, great face to face interpersonal skills, and strong customer service skills

• Working for Diva quickly taught me how to effectively problem solve, as well as how to meet personal and professional quotas in a retail position