Summary
Overview
Work History
Education
Skills
Certification
Work references
Timeline
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Azlina Sekodel

Geraldton,WA

Summary

I am an enthusiastic worker who is eager to contribute to team success through hard work, attention to detail and excellent customer service. I am highly motivated to learn, grow and excel in any industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Optical Assistant

Specsavers
11.2022 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.

Shift Manager

McDonald’s
11.2021 - 11.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Crew Member

McDonald’s
04.2017 - 11.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Waitress

Golden Dragon Restaurant
06.2021 - 09.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.

Education

Completed Year 12 -

Champion Bay Senior High School
Geraldton, WA
10.2021

Skills

  • Verbal and Written Communication
  • Coaching and Mentoring
  • Cash Handling
  • Opening and Closing Procedures
  • Payment Processing
  • Delegating Work
  • Managing Operations and Efficiency
  • POS Inventory System Operation
  • Energetic and Enthusiastic
  • Shift Work
  • Restaurant Operation
  • Customer service
  • Sales targets
  • KPI
  • Data entry
  • Dispensing customer spectacles
  • Up selling
  • Visual merchandising
  • Booking appointment/scheduling
  • Banking

Certification

Advancing your leadership course certificate: McDonald’s Australia

Work references

Edna Lumawag

McCafe Manager Geraldton

0447190872


Richard Reynolds

Director of Specsavers Geraldton

0405239438

Timeline

Optical Assistant

Specsavers
11.2022 - Current

Shift Manager

McDonald’s
11.2021 - 11.2022

Waitress

Golden Dragon Restaurant
06.2021 - 09.2021

Crew Member

McDonald’s
04.2017 - 11.2021

Completed Year 12 -

Champion Bay Senior High School

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Azlina Sekodel