Azra Zejnilagic
Wyndham,VIC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
2IC Manager
Clear SkinCare Clinics
03.2022 - Current
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Skin & Laser Therapist
Clear SkinCare Clinics
01.2019 - 03.2022
- Built strong relationships with customers to drive repeat business.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Suggested appropriate therapy based on current health of client.
Beauty Therapist
Parties & Pampers Of Adelaide
05.2018 - 01.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Designed skin, body and hair care packages for individual clients.
- Arranged merchandise to present visually appealing displays and attract clientele.
Online Personal Shopper
COLES
01.2016 - 02.2017
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate III - Eyelash And Brow Specialist
Lash Artistry
10.2023
Certificate III - Beauty Therapy
TAFE SA
TAFE12.2018
Certificate III - Dental Laboratory Technology
TAFE SA
TAFE12.2017
Skills
- Closing Procedures
- Staff Management
- Video Instruction
- Managing Revenue Projections
- Strategic Planning
- Cash Counting
- Managing Reception
- Rewards Programs
- Administration and Reporting
- Analytical Skills
- Budget Controls
- Customer Loyalty
- Coaching and Mentoring
- Invoice Reconciliation
Languages
Bosnian
Native or Bilingual
Croatian
Full Professional
Serbian
Full Professional
Timeline
2IC Manager
Clear SkinCare Clinics
03.2022 - Current
Skin & Laser Therapist
Clear SkinCare Clinics
01.2019 - 03.2022
Beauty Therapist
Parties & Pampers Of Adelaide
05.2018 - 01.2019
Online Personal Shopper
COLES
01.2016 - 02.2017
Certificate III - Eyelash And Brow Specialist
Lash Artistry
Certificate III - Beauty Therapy
TAFE SA
Certificate III - Dental Laboratory Technology
TAFE SA
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