Bailey Callaghan
Palm Beach,QLD
Summary
Proven leader and skilled barista at The Shelf Deli Cafe, adept in espresso preparation and team leadership, enhancing customer satisfaction through exceptional service and efficient operations. Excelled in upselling, significantly contributing to revenue targets, and fostering a positive, collaborative work environment. Demonstrated reliability and an outstanding ability to multitask under pressure.
Overview
6
6
years of professional experience
Work History
Cafe Barista, Cafe All Rounder
The Shelf Deli Cafe
07.2018 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Film Diploma - Film
SAE Institute Byron Bay
08.2024
High School Diploma -
Elanora State High School
Elanora, QLD12.2019
Skills
- Reliability and punctuality
- Espresso preparation
- Workplace Safety
- Cleanliness Maintenance
- Food Service
- Beverage making
- Order Taking
- Food safety understanding
- Product Upselling
- Friendly and outgoing
- Ordering Procedures
- Espresso machine operation
- Team Leadership
- Cash Handling
- Opening and closing duties
- Team Player
- Safe Food Handling Practices
- Coffee machinery
- Exceptional customer service
- POS Systems
- Inventory Management
- Graphic Design
- Menu Memorization
- Active listener
- Excellent memory
- Food Running
- Latte art
- New Hire Training
- Time Management
- Cleaning and sanitizing
Timeline
Cafe Barista, Cafe All Rounder
The Shelf Deli Cafe
07.2018 - Current
Film Diploma - Film
SAE Institute Byron Bay
High School Diploma -
Elanora State High School
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