Bailey King
Surf Beach,NSW
Summary
Reliable Bar/Restaurant Supervisor with a confident approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
7
7
years of professional experience
Work History
Bar Manager, Restaurant Supervisor
Tomakin Sports & Social Club
12.2021 - Current
- Closed out cash registers and prepared cashier reports at close of business.
- Handled and secured cash from Keno, TAB, Reception, and other sources, ensuring accurate reconciliation.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Optimized customer service by training staff, supervising daily operations, and swiftly resolving any issues.
- Oversaw bar area maintenance, ensuring a clean, organized, and safe environment for guests and staff.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing great food recommendations for guests.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members and patrons promptly and professionally, maintaining a positive work environment.
- Enhanced team productivity through effective scheduling and task delegation.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed sale goals and use up required stock.
- Led training sessions for new staff, improving service quality and teamwork.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Crew Trainer
McDonald's Batemans Bay
05.2018 - 09.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
Courses From Work - Bar/Restaurant Supervisor
Tomakin Sports & Social Club
Batemans Bay, NSW08-2022
High School Diploma -
Batemans Bay Highschool
Batemans Bay, NSW10-2021
Skills
- Bar management
- Restaurant management
- Customer service
- Decision-making
- Cash handling
- Proficient in mixology
- Hospitality and Friendliness
- Staff supervision
- Team leadership
- Problem-solving
Accomplishments
- Supervised teams of 10+ staff members.
- Used Microsoft Excel to monitor cash in and out of safe, and monitor cash coming in from various POS tills, TABs & Keno.
- Achieved Bar/Restaurant supervisor within 2 1/2 years of hospitality work.
Timeline
Bar Manager, Restaurant Supervisor
Tomakin Sports & Social Club
12.2021 - Current
Crew Trainer
McDonald's Batemans Bay
05.2018 - 09.2021
Courses From Work - Bar/Restaurant Supervisor
Tomakin Sports & Social Club
High School Diploma -
Batemans Bay Highschool
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