Summary
Overview
Work History
Education
Skills
Personal Information
References
Roles And Responsibilities
Professional Development
Timeline
Generic

Bao Son Cunningham

Greenwood,Australia

Summary

Caring professional supports clinical teams in implementing care plans. Excellent time management, team collaboration, and program development skills.

Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Service Officer

Services Australia
Perth, WA
06.2024 - Current
  • Collaborated with other agencies involved in providing services related to child support issues.
  • Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
  • Conducted detailed investigations to locate individuals, verify employment, and determine assets.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Assessed child support cases to determine appropriate case action.
  • Collaborated with other departments within the organization to coordinate services for clients.
  • Analyzed data from various sources such as databases, financial records, tax returns in order to accurately assess a family's financial situation.
  • Calculated, prepared, and issued appropriate notices to custodial parents regarding overdue payments.
  • Assessed financial information and determined child support payment amounts.
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

AIN

Perth Children Hospital
Perth, Australia
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered medications as directed by registered nurse or physician.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Participated in educational programs related to nursing assistant skills development.
  • Conducted patient education on health maintenance and disease prevention.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided emotional support to patients and families during difficult times.

Education

Bachelor of Nursing -

Edith Cowan University
Perth, WA
01.2022

Certificate III Health Service Assistance -

Northern Metropolitan Tafe
Perth, WA
06.2020

Certificate III Individual Support - Covid 19 Skills Set

Northern Metropolitan Tafe
Perth, WA
06.2020

Diploma - Business Administration And Management

Central Tafe
Perth, WA
06-2012

Advanced Diploma - Interior Design

Central Tafe
Perth, WA
12-2009

Skills

  • Customer service
  • Case management
  • Team collaboration
  • Adaptability and flexibility
  • Organizational skills
  • Teamwork
  • Collaboration and teamwork
  • Time management abilities

Personal Information

Gender: He

References

  • Mr Craig H, Clinical Nurse Manager, Perth Children’s Hospital - Emergency Department, Craig.Hasler@health.wa.gov.au, 6456 4991
  • Rachel Goodall, Clinical Nurse – Shift Coordinator, Perth Children’s Hospital – Emergency Department, rachel.goodall@health.wa.gov.au, 0427 833 112
  • Ms Feliza Tran, Clinical Nurse – Shift Coordinator, Perth Children’s Hospital – Emergency Department, Feliza.Tran@health.wa.gov.au, 6456 3503
  • Mrs Erika Browne – Cooper, Registered Nurse – Shift Coordinator, Perth Children’s Hospital - Outpatient Clinics, erikabc@iinet.net.au, 0435 009 227

Roles And Responsibilities

Assist nursing staff, Check and restock all bed side trolleys, Check and restock IV trolleys, Check and restock medication rooms, Check and restock Obs machines, Assist patients to Imaging Department for Xray, CT scan, Ultrasound, Check and manage stock room, Return equipment, check and tidy up storage room, Pick up or return equipment to ECS, Transfer patients to the wards, Special companion when required, Pick up and delivery of blood products to PathWest when required, Assist patients with basic needs (food, drinks), Assist nursing staff, Check and restock all bed side trolleys, Check and manage stock room, Return equipment, check and tidy up storage room, Pick up and return equipment to ECS, Special companion when required, Companion, Assist nursing staff, Floating, Refill stocks, Personal Care, Assisting/ feeding patients with meals, Bed making, Urinalysis and specimen collection, Simple Wound Dressings, Observations (measuring vital signs), Blood glucose monitoring, Eye care, Transport individuals, Assist with movement, Respond to behaviors of concern, Support to people living with dementia, Provide individual support, Participate in workplace health and safety, Assisting with ADLs

Professional Development

  • Certificate III Health Service Assistance (Acute Care)
  • Certificate III Individual Support – Covid 19 Skills Set
  • Certificate of Preventing Dementia from University of Tasmania
  • Certificate of transporting blood
  • Certificate IV in Frontline Management
  • Diploma of Business
  • Manual Handling
  • First Aid Training (HLTAID001- Provide cardiopulmonary resuscitation; HLTAID002 Provide basic emergency life support; HLTAID003- Provide first aid)
  • Medical Standard Medication Charts 2020 (NPS Medicinewise)
  • Med Safe Milestone 1
  • Management of Workplace Aggression - WAV Practical

Timeline

Service Officer

Services Australia
06.2024 - Current

AIN

Perth Children Hospital

Bachelor of Nursing -

Edith Cowan University

Certificate III Health Service Assistance -

Northern Metropolitan Tafe

Certificate III Individual Support - Covid 19 Skills Set

Northern Metropolitan Tafe

Diploma - Business Administration And Management

Central Tafe

Advanced Diploma - Interior Design

Central Tafe
Bao Son Cunningham