Barbara Binks

• Provided crisis intervention services for clients experiencing acute distress.
• Educated clients about the impact of trauma on mental health and well-being.
• Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
• Developed and implemented strategies to ensure practice standards were met.
• Identified and addressed issues that had an impact on the effectiveness of the practice.
• Provided guidance to staff members in order to optimize their productivity and efficiency.
• Coordinated with other departments to develop a comprehensive plan to support children, family and carers.
• Ensured compliance with all applicable laws, regulations, policies, and procedures.
• Cultivated relationships with internal stakeholders to facilitate collaboration across teams.
• Created training materials for new employees regarding best practices.
• Supervision and mentoring of staff members by providing feedback on their performance and offering advice when needed.
• Created action plans for addressing areas of concern identified during audits or reviews.
• Assisted with recruiting initiatives by conducting interviews and evaluating potential candidates.
• Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
• Oversaw day to day operations of the team, including scheduling appointments, ordering supplies, and managing personnel.
• Established key performance indicators for measuring success within practice and maintaining quality of practice.
• Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
• Supervised and trained staff to ensure optimal productivity while training staff on best practices and protocol.
• Collaborated with multi-disciplinary staff to improve overall service networks and responses to clients.
• Maintained communication and transparency with governing boards, department heads and outside agencies.

As above