SOPHIE EMERTON
Pearcedale,Australia
Summary
I am a dedicated worker with broad experience in providing high-quality wellness therapies and hosting. I am known for my interpersonal skills and ability to create relaxing, rejuvenating experiences for clients based on their unique needs. I have expert organizational skills to ensure smooth day-to-day operations and always provide tailored, professional service.
Overview
3
3
years of professional experience
Work History
Laser & Dermal Technician
Australian Skin Clinics
02.2025 - 08.2025
- Experienced in laser treatments for hair removal using Candela medical-grade laser, specifically the GentleLASE or GentleYAG whilst effectively educating clients on pre and post-care throughout consultations. I achieved a high level client satisfaction through personalised treatment plans and developed strong client relationships leading to repeat business. Additionally preformed a variety of skin treatments including microdermabrasion, LED light therapy and Lumixa. I became knowledgeable and passionate about ARx and Balense skincare ranges and used my expertise to efficiently recommend and meet sales targets.
Spa Therapist
Alba Thermal Springs and Spa
09.2022 - 01.2025
- Performing a vast range of beauty treatments whilst ensuring a relaxing and comfortable environment for clients, always maintaining high standards of service. Conducting thorough consultations with clients to understand their needs, preferences, and any concerns, ensuring they feel heard and respected throughout the process. Administering advanced, evidence-based treatments such as facials, LED light therapy, microvibration massage, and lifting wraps. Adjusting treatment plans and schedules as needed throughout the day to accommodate changes and ensuring all clients are attended to promptly. Always ensuring a clean, organised, and professional workspace is maintained for OH&S.
Spa Host/Receptionist
Alba Thermal Springs and Spa
09.2022 - 01.2025
- As the first point of contact, I would greet and assist up to 60 guests daily, ensuring smooth check-in processes via the spa’s system, and providing client forms for completion. Overseeing the opening of the spa for a team of 30 people, preparing the facility, scheduling, and ensuring all necessary documentation is processed for the upcoming day. Relaying important client information to therapists, ensuring they are informed of specific service requirements, preferences, and any special instructions. Utilizing the IBIS program to manage daily documents, allocate room schedules, and monitor workflow. Prioritising guests' comfort throughout their visit, providing a welcoming environment and addressing any needs or concerns. Maintaining clear communication within the team by sharing relevant updates, ensuring everyone is informed and prepared for the day.
Spa Therapist
Aurora Spa and Bathhouse
03.2022 - 07.2022
- Dedicated to continuous training to enhance and perfect treatment protocols, ensuring consistent application of massage movements and procedures. Refined techniques and workflows by following detailed treatment 'recipes' and adapting to specific protocols for each service. Actively sought feedback from senior therapists to improve skillsets and adjusted techniques based on performance evaluations. Established a strong client base by providing specialized treatments tailored to individual client needs, ensuring repeat visits and client satisfaction.
Education
Diploma - Beauty Therapy
Chisholm Institute
Melbourne, VIC01.2022
Certificate II - Business
IVet Institute
01.2020
Certificate III - Beauty Services
Chisholm Institute
Melbourne, VIC01.2019
Skills
- LHR using Candela: GentleLASE & GentleYAG
- Facials and microdermabrasion
- Skincare services
- Communication across large teams
- Interpersonal skillset
- Guest services expertise
- Appointment scheduling
- Client consultation
- Skin analysis and knowledge
- Consultative sales strategies
- Spa treatment services expert
- Waxing services
- Body treatments
- Eyebrow and lash tinting
- Multitasking and organisation
Timeline
Laser & Dermal Technician
Australian Skin Clinics
02.2025 - 08.2025
Spa Therapist
Alba Thermal Springs and Spa
09.2022 - 01.2025
Spa Host/Receptionist
Alba Thermal Springs and Spa
09.2022 - 01.2025
Spa Therapist
Aurora Spa and Bathhouse
03.2022 - 07.2022
Certificate II - Business
IVet Institute
Certificate III - Beauty Services
Chisholm Institute
Diploma - Beauty Therapy
Chisholm Institute
Hobbies and Interests
Costume Design and Photography, Computer building and technological understanding, Video game content creation, Recreational snow skiing
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